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Information technology, human relations and knowledge work teams

机译：信息技术，人际关系和知识工作团队

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摘要

Purpose - The paper aims to serve as a reminder of the fact that informal organizational culture remains the foundation of healthy and productive work environments. Design/methodology/approach - First, Elton Mayo's classic contribution to organization studies is brought to the reader's attention. Mayo was among the first scholars to assess empirically the importance of teamworking. Second, more recent studies are reviewed. The review highlights the value of collaborative problem solving among knowledge workers, i.e. experts whose job requires a high level of formal education, symbolic skills and the use of information technology (IT) in supporting their decision-making process. Findings - The review indicates that, contrary to an all-too-common belief, IT bears little direct relevance to knowledge workers' performance. However, if used properly, it can indirectly contribute to creating more space for interpersonal interaction by eliminating routine communication. In its essence, modern IT simply continues the long trend of the automation and mechanization of work. Originality/value - The review suggests that existing knowledge about human behavior is far less than adequately applied Therefore, the paper encourages managers to pay less attention to the latest technology and more attention to human relations.
机译：目的-本文旨在提醒人们一个事实，即非正式的组织文化仍然是健康和生产性工作环境的基础。设计/方法论/方法-首先，埃尔顿·梅奥（Elton Mayo）对组织研究的经典贡献引起了读者的注意。 Mayo是最早通过经验评估团队合作重要性的学者之一。第二，回顾了最近的研究。该评论强调了知识工作者之间协作解决问题的价值，即知识工作者的工作需要高水平的正规教育，象征性技能以及使用信息技术（IT）来支持他们的决策过程。调查结果表明，与普遍看法相反，IT与知识工作者的绩效几乎没有直接关系。但是，如果使用得当，它可以消除日常交流，从而间接地为人际互动创造更多空间。从本质上讲，现代IT仅仅延续了工作自动化和机械化的长期趋势。原创性/价值-审查表明，有关人类行为的现有知识远未充分应用。因此，本文鼓励管理人员减少对最新技术的关注，而更多地关注与人际关系。

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