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Modeling consumer-based brand equity for multinational hotel brands - When hosts become guests

机译:为跨国酒店品牌建立基于消费者的品牌资产模型-当主人成为客人时

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摘要

This study addresses global expansion challenges faced by multinational hotel companies under the backdrop of the booming international travel. Grounded upon theories pertaining to brand equity, this study develops the consumer-based brand equity (CBBE) model for multinational hotel brands, which examines the effects of brand knowledge on consumer response to these brands. The conceptual model is empirically tested using a sample of the Chinese middle-class consumers in their home country -.China and when they travel to the foreign country as their host country - the United States. Three U.S.-based multinational hotel brands are selected: Hilton, Holiday Inn, and Super 8. Different relationship patterns between brand knowledge and consumer responses in home and host countries are exhibited. In addition, this study examines the role of Chinese consumers' travel motivation to the United States in the CBBE model.
机译:这项研究解决了在国际旅行蓬勃发展的背景下跨国酒店公司面临的全球扩张挑战。基于与品牌资产有关的理论,本研究为跨国酒店品牌开发了基于消费者的品牌资产(CBBE)模型,该模型研究了品牌知识对消费者对这些品牌的反应的影响。对概念模型进行了实证检验,使用的样本是在他们的祖国-中国以及当他们作为居住国前往外国-美国时的中国中产阶级消费者。选择了三个基于美国的跨国酒店品牌:希尔顿,假日酒店和速8酒店。展示了本国和东道国品牌知识与消费者反应之间的不同关系模式。此外,本研究考察了中国消费者前往美国的旅行动机在CBBE模型中的作用。

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