Web 2.0 Tools for Customer Communication

LLOYD D.BROWN

首页> 外文期刊>TR news >Web 2.0 Tools for Customer Communication

【24h】

Web 2.0 Tools for Customer Communication

机译：用于客户交流的Web 2.0工具

获取原文

获取原文并翻译 | 示例

掌桥外文数据库（机构版） >>

开具论文收录证明 >>

文献代查 >>

页面导航

摘要
著录项
相似文献
相关主题

摘要

The author is Director of Communications, American Association of State Highway and Transportation Officials, Washington, D.C., and former Director of Communications, Washington State Department of Transportation. A storm locked down most of western Washington state in November 2006. To make it easier for the public to vent its frustration about the frozen highways and stranded vehicles, the Communications Office of the Washington State Department of Transportation (DOT) recommended launching a simple web log, or blog, which could be built in a few minutes at Blogspot.com. The first post was an apology and explanation from the state's then-Secretary of Transportation Douglas B. MacDonald, who encouraged the public to share its thoughts on the agency's performance. The response was amazing. Nearly 80 comments were posted to the site in 48 hours. Although the initial comments were critical of Washington State DOT's performance during the storm, a surprisingly large number of posts defended the agency.

机译：作者是华盛顿特区美国国家公路和交通运输官员协会通讯主任以及华盛顿州交通运输部前通讯主任。 2006年11月，一场风暴席卷了华盛顿州西部大部分地区。为了使公众更容易摆脱冻结的高速公路和搁浅的车辆的困扰，华盛顿州运输部（DOT）的通讯办公室建议启动一个简单的网站日志或博客，可以在几分钟内在Blogspot.com中建立。第一篇文章是该州当时的运输部长道格拉斯·麦克唐纳（Douglas B. MacDonald）的道歉和解释，他鼓励公众分享其对该机构绩效的看法。响应是惊人的。在48小时内，将近80条评论发布到该网站。尽管最初的评论批评了华盛顿州交通运输部在暴风雨中的表现，但令人惊讶的是，有大量职位为该机构辩护。

著录项

来源
《TR news》 |2010年第271期|p.18-22|共5页
作者
LLOYD D.BROWN;
展开▼
作者单位

展开▼
收录信息
原文格式 PDF
正文语种 eng
中图分类
关键词

相似文献

外文文献
中文文献
专利

1. When Web 2.0 becomes an organizational learning tool: evaluating Web 2.0 tools [J] . Richard Boateng, Victor Mbarika, Carlos Thomas Development and learning in organizations . 2010,第3期

机译：当Web 2.0成为组织学习工具时：评估Web 2.0工具
2. Web 2.0Tools Help Customers Get Better Service [J] . Heather Havenstein Computerworld . 2008,第23期

机译：Web 2.0Tools帮助客户获得更好的服务
3. Use of Web 2.0 tools and technologies for science communication in biomedical sciences: A special reference to blogs [J] . Rajendra Babu H, Gopalaswamy M International Journal of Library and Information Science . 2011,第2期

机译：Web 2.0工具和技术在生物医学领域的科学交流中的使用：对博客的特殊引用
4. (364)“AS IT HAPPENS”: THE ADDED VALUE OF SYNCHRONOUS WEB2.0 COMMUNICATION TOOLS IN SECOND LANGUAGEAND CULTURE COURSES [C] . Sorel Friedman International Technology,Education and Development Conference . 2012

机译：（364）“正如它发生的那样”：第二个Languageand文化课程中同步Web2.0通信工具的附加值
5. General Studies Writing (GSW) Digital Communication at Bowling Green State University: To Web 2.0 or not to Web 2.0? [D] . Mauk, Brianna. 2017

机译：鲍灵格林州立大学的常识写作（GSW）数字通信：是否使用Web 2.0？
6. Social customer relationship management: taking advantage of Web 2.0 and Big Data technologies [O] . Sergio Orenga-Roglá, Ricardo Chalmeta -1

机译：社交客户关系管理：利用Web 2.0和大数据技术
7. Staying customer-focused and trusted: Web 2.0 and Customer 2.0 in financial services [O] . Merlin Stone 2009

机译：客户专注和信任的客户：金融服务中的Web 2.0和客户2.0

Web 2.0 Tools for Customer Communication

摘要

著录项

相似文献

相关主题

期刊订阅