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Planning the Road Ahead With Market Research

机译:通过市场研究规划未来之路

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摘要

Market research is spreading among state depart-ments of transportation (DOTs), transit agencies, and other public organizations-but not to sell transportation services in the same way as movies, soft drinks, or fast food. Agencies are employing market research techniques to understand public perceptions of products and services, to enhance performance monitoring and accountability, and to match services with available resources. Transportation agencies are tracking public satisfaction, developing long-range plans, forecasting travel patterns, and analyzing alternative improvements through market research. These efforts are helping agencies to focus on key services, to reduce costs, and to plan investments. As Karla Rains, Director of Market Research at Minnesota DOT, has noted, "Market research has become a key element of our business philosophy."
机译:市场研究正在州交通运输部(DOT),公交机构和其他公共组织中扩展,但不能以与电影,软饮料或快餐相同的方式出售运输服务。代理商正在采用市场研究技术来了解公众对产品和服务的看法,以增强绩效监控和问责制,并使服务与可用资源匹配。运输机构正在跟踪公众满意度,制定长期计划,预测出行方式,并通过市场研究分析替代性改进措施。这些努力正在帮助机构专注于关键服务,降低成本和计划投资。正如明尼苏达州交通部市场研究总监Karla Rains指出的那样,“市场研究已成为我们经营理念的关键要素。”

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  • 来源
    《TR news》 |2004年第230期|p.10-16|共7页
  • 作者

    Katherine F. Turnbull;

  • 作者单位

    Texas Transportation Institute, Texas A&M System, College Station;

  • 收录信息
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 公路运输;
  • 关键词

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