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首页> 外文期刊>Transforming Government: People, Process and Policy >Developing assistive web-base technologies for adults with age-related cognitive impairments
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Developing assistive web-base technologies for adults with age-related cognitive impairments

机译：为患有与年龄相关的认知障碍的成年人开发基于Web的辅助技术

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Purpose – Little systematic applied research has been conducted on how age-related cognitive impairments might affect older adults' usage of web service and this paper aims to fill some of that gap. Design/methodology/approach – An analysis of the relationship between the cognitive changes of aging and the usage of web services. Supported by field research with the key stakeholders, including older adults and organisations that provide services for older adults. This consists of focus group sessions with key stakeholders and individual interviews with older adult users. Older adult users also complete an online form using a think aloud protocol. The data are analysed using a thematic content analysis technique. Findings – Issues around older adults' relationship with technology and the challenges they face along with the strengths and weaknesses of online forms and means to improve them. In particular, there are issues of fear and frustration, inconsistency and visual clutter, and a feeling of neglect by service providers. Users also identify a strong need for human rather than machine support when struggling with the technology. Research limitations/implications – The findings only now being applied to an existing system in the Delivering Inclusive Access to Disabled and Elderly Members (DIADEM) project and it still needs to evaluate of usability of DIADEM. Further research also needs to consider the technology adoption model for system like DIADEM. Practical implications – The findings have implications in form design and transaction delivery for online services. Originality/value – The perception of neglect by service providers is new and this with the needs for consistency and for human support lead to novel approaches in the DIADEM system.
机译：目的–关于年龄相关的认知障碍如何影响老年人使用Web服务的研究很少进行系统的应用研究，本文旨在弥补这一空白。设计/方法/方法–分析衰老的认知变化与Web服务使用之间的关系。在主要利益相关者的现场研究的支持下，包括老年人和为老年人提供服务的组织。这包括与主要利益相关者的焦点小组会议以及对年长成人用户的个人访谈。成年人也可以使用“大声思考”协议来填写在线表格。使用主题内容分析技术分析数据。调查结果–有关老年人与技术的关系以及他们所面临的挑战以及在线表格的优缺点和改进方式的问题。特别是，存在恐惧和沮丧，不一致和视觉混乱以及服务提供商忽视的问题。用户在使用该技术时也发现了对人力而非机器支持的强烈需求。研究的局限性/意义–研究结果仅在“为残疾人和老年人提供包容性访问”（DIADEM）项目中应用于现有系统，并且仍需要评估DIADEM的可用性。进一步的研究还需要考虑像DIADEM这样的系统的技术采用模型。实际的意义-这些发现对在线服务的表单设计和交易交付有影响。原创性/价值–服务提供商对疏忽的理解是新的，而对一致性和人为支持的需求导致DIADEM系统采用了新颖的方法。

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