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首页> 外文期刊>Transforming Government: People, Process and Policy >Evaluation of e-health services: user's perspective criteria
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Evaluation of e-health services: user's perspective criteria

机译：电子卫生服务评价：用户的观点标准

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Purpose – The purpose of this paper is to explore the user's perspective in evaluating e-health services and to present evaluation criteria that influence users' utilization and satisfaction of e-health services. Design/methodology/approach – The paper is based on two lines of studies relating to the behaviour of users of new products or services and on broad examining and critical analysis of the existing evaluations initiatives in e-governments services generally but also particularly in an e-health context. Findings – The paper argues that e-health services evaluation frameworks should be criteria-based, while the criteria can be grounded in, and derived from, one or more specific perspectives or theories, and cannot be entirely framed within the bounds of a single theory or perspective. The paper suggests an evaluation framework for e-health services and provides a set of clear and useful e-health evaluation criteria that can be accommodated by such a framework. Research limitations/implications – The limitation of this paper lies in the absence of empirical validation and examination of the proposed evaluation criteria that have not yet been applied in the fieldwork. Hence, the proposed criteria require an empirical validation which will be performed by the authors in the next stage of this research using a multiple case study strategy and will form the basis for further research. Practical implications – The proposed evaluation criteria can be used to help achieve better user services utilization, to serve as part of an e-health evaluation framework, and to address areas that require further attention in the development of future e-health initiatives. Originality/value – The paper presents a well-argued and balanced hierarchy of evaluation criteria that can contribute to an area of research which is still in its infancy in terms of development and management.
机译：目的–本文的目的是探讨用户对电子医疗服务进行评估的观点，并提出影响用户对电子医疗服务的利用和满意度的评估标准。设计/方法/方法–本文基于与新产品或服务的用户行为有关的两类研究，以及对电子政务服务（尤其是电子政务）中现有评估计划的广泛检查和批判性分析。健康背景。调查结果–该论文认为，电子卫生服务评估框架应基于标准，而标准可以基于一种或多种特定的观点或理论，也可以从这些观点或理论中获得，并且不能完全构筑于单一理论的范围内或观点。该文件提出了电子卫生服务的评估框架，并提供了一套清晰，有用的电子卫生评估标准，该标准可以适应该评估标准。研究的局限性/意义–本文的局限性在于缺乏实证研究和对尚未在野外工作中应用的评估标准的审查。因此，提出的标准需要经验验证，作者将在本研究的下一阶段使用多案例研究策略进行验证，并将为进一步研究奠定基础。实际意义–拟议的评估标准可用于帮助更好地利用用户服务，用作电子医疗评估框架的一部分以及解决在未来电子医疗计划的制定中需要进一步关注的领域。原创性/价值–本文提出了一个经过充分讨论和平衡的评估标准层次结构，可以促进在开发和管理方面仍处于起步阶段的研究领域。

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