...
  • 主题
高级搜索  >
历史搜索 清空历史
首页> 外文期刊>Transport policy >A methodology for evaluating transit service quality based on subjective and objective measures from the passenger's point of view
【24h】

A methodology for evaluating transit service quality based on subjective and objective measures from the passenger's point of view

机译：从乘客的角度出发基于主观和客观措施评估过境服务质量的方法

获取原文
获取原文并翻译 | 示例
           
页面导航
  • 摘要
  • 著录项
  • 相似文献
  • 相关主题

摘要

In this paper a methodology for measuring transit service quality is proposed. The methodology is based on the use of both passenger perceptions and transit agency performance measures involving the main aspects characterizing a transit service. The combination of these two types of service quality measurement fulfils the need to provide a reliable as possible measurement tool of the transit performance. Considering passenger perceptions is fundamental because the customer's point of view is very relevant for evaluating the performance of a transit service. At the same time, the use of a more objective measurement provided by the transit agency can be a useful solution for obtaining a more comprehensive service quality measurement. The proposed procedure is applied to a real case study of a suburban bus line; a series of subjective and objective indicators are calculated on the basis of users' perception about the service and measurements provided by the transit agency.
机译：本文提出了一种测量过境服务质量的方法。该方法是基于乘客感知和过境机构绩效指标的使用，涉及到过境服务的主要方面。两种类型的服务质量度量的组合满足了提供可靠的，可能的传递性能度量工具的需求。考虑乘客的感受至关重要，因为客户的观点与评估运输服务的绩效非常相关。同时，使用过境机构提供的更为客观的衡量指标可能是获得更全面的服务质量衡量指标的有用解决方案。拟议的程序将应用于郊区公交线路的实际案例研究；一系列主观和客观指标是根据用户对过境机构提供的服务和衡量标准的理解而计算的。

著录项

相似文献

  • 外文文献
  • 中文文献
  • 专利
获取原文

客服邮箱：kefu@zhangqiaokeyan.com

京公网安备：11010802029741号 ICP备案号：京ICP备15016152号-6 六维联合信息科技 (北京) 有限公司©版权所有

  • 客服微信

  • 服务号