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Control strategies for departure process delays at airport passenger terminals

机译：机场旅客航站楼出发流程延误的控制策略

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摘要

This paper explores the characteristics of process delays at airport passenger terminals and establishes a queuing model for both passengers and baggage served by different connecting type facilities. The impact of delay propagation on other processes and flights is investigated using an analytical approach. In addition, the extra costs incurred on passengers, process operators, and airlines are examined using the delay cost functions. To reduce the impact of process delays, various delay-controlled strategies are proposed, such as setting scheduled times for completion of a process, increasing the number of service counters, and priority service for emergent flights. Taoyuan International Airport in Taiwan is used as a case study when facing special events. Results showed that the model can effectively and efficiently estimate delay propagation and its costs. In addition, processes that are not consecutive allow more buffer time between different operations, which helps ease propagation of delays caused by previous services.
机译：本文探讨了机场旅客航站楼流程延误的特征，并建立了由不同连接类型设施服务的旅客和行李的排队模型。使用分析方法研究了延迟传播对其他过程和飞行的影响。另外，使用延误成本函数检查了乘客，流程操作员和航空公司产生的额外成本。为了减少流程延迟的影响，提出了各种延迟控制策略，例如设置流程完成的计划时间，增加服务计数器的数量以及为紧急航班提供优先服务。以台湾桃园国际机场为例，面对特殊事件。结果表明，该模型可以有效，高效地估计延迟传播及其成本。另外，不连续的进程在不同的操作之间允许更多的缓冲时间，这有助于减轻由先前服务引起的延迟的传播。

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