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首页> 外文期刊>Transportation planning and technology >Paratransit Service in Indonesia: User Satisfaction and Future Choice
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Paratransit Service in Indonesia: User Satisfaction and Future Choice

机译：印度尼西亚的公交服务：用户满意度和未来选择

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摘要

This paper explores user satisfaction with making use of paratransit in Bandung, Indonesia. User perceptions of attributes are analyzed using factor analysis to find representing attribute types and factors of service quality. Ordinal probit analysis is employed to explore the characteristics of users regarding their perception of satisfaction with the paratransit service. Binary logistic analysis is undertaken to predict users' choice probability in making use of paratransit in the future when there is a service improvement. The study reveals that what may be of importance in developed countries carries a different weight of importance for paratransit users. This fact can be explained by describing the characteristics of users that expressed their satisfaction, which also explains the target market for this mode. The analysis reveals the notion that financial motives seem to dominate when users select to use paratransit.
机译：本文探讨了印度尼西亚万隆使用辅助运输系统的用户满意度。使用因素分析来分析用户对属性的感知，以找到代表属性类型和服务质量的因素。使用序数概率分析来探究用户对辅助公交服务满意度的特征。进行二进制逻辑分析，以预测将来在服务改善时使用辅助运输的用户选择可能性。该研究表明，在发达国家，可能对辅助公交用户而言具有不同的重要性。可以通过描述表达其满意度的用户特征来解释这一事实，这也可以解释该模式的目标市场。分析揭示了这样一种观念：当用户选择使用辅助运输时，财务动机似乎占主导地位。

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  • 来源
    《Transportation planning and technology》 |2008年第3期|325-345|共21页
  • 作者

    TRI BASUKI JOEWONO; HISASHI KUBOTA;

  • 作者单位

    Graduate School of Science and Engineering, Department of Civil & Environmental Engineering, Saitama University, Sakura-ku, Saitama-shi, Japan Department of Civil Engineering, Parahyangan Catholic University, J1. Ciumbuleuit 94 Bandung, 40141, Indonesia;

    Graduate School of Science and Engineering, Department of Civil & Environmental Engineering, Saitama University, Sakura-ku, Saitama-shi, Japan;

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  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

    paratransit; satisfaction; service quality; user perception; indonesia;

    机译：辅助运输满足;服务质量;用户感知;印度尼西亚;

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