Assessment of product debundling trends in the US airline industry: Customer service and public policy implications

Laurie A. Garrow; Susan Hotle; Stacey Mumbower

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Assessment of product debundling trends in the US airline industry: Customer service and public policy implications

机译：评估美国航空业的产品分拆趋势：客户服务和公共政策的影响

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This paper reviews product debundling trends that have occurred in the US airline industry. Multiple sources of ancillary fees related to ticketing refunds and exchanges, checked baggage, on-board pets, preferred and/or advanced seating assignments, frequent flyer ticket redemptions, and day of departure standby policies are reviewed. Despite the fact that both low cost and network carriers stress the importance of future ancillary fees in their investor reports, our assessment suggests that these fees will be more broadly adopted by low cost carriers. We anticipate that many network carriers will eliminate ancillary fees, particularly as they begin to recognize how these fees can impact other system performance objectives such as minimizing the number of misconnecting passengers. We estimate that the debundling phenomenon has diluted revenues to the US Airport and Airways Trust Fund by at least 5%.

机译：本文回顾了美国航空业中出现的产品分拆趋势。审查了与票务退款和交换，托运行李，机上宠物，偏爱和/或高级座位分配，飞行常客票兑换以及出发日候补政策有关的多种辅助费用来源。尽管低成本和网络运营商在其投资者报告中都强调了未来辅助费用的重要性，但我们的评估表明，这些费用将被低成本运营商更广泛地采用。我们预计，许多网络运营商将免除辅助费用，尤其是当他们开始认识到这些费用如何影响其他系统性能目标（例如最大程度地减少误接乘客的数量）时。我们估计，分拆现象已使美国机场和航空信托基金的收入至少稀释了5％。

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来源
《Transportation Research》 |2012年第2期|p.255-268|共14页
作者
Laurie A. Garrow; Susan Hotle; Stacey Mumbower;
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作者单位

Georgia Institute of Technology, School of Civil and Environmental Engineering, 790 Atlantic Drive, Atlanta, CA 30332-0355, United States;

Georgia Institute of Technology, School of Civil and Environmental Engineering, 790 Atlantic Drive, Atlanta, CA 30332-0355, United States;

Georgia Institute of Technology, School of Civil and Environmental Engineering, 790 Atlantic Drive, Atlanta, CA 30332-0355, United States;

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原文格式 PDF
正文语种 eng
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关键词
airline revenue; product debundling; US airport and airways trust fund;

机译：航空公司收入;产品捆绑美国机场和航空信托基金;

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Assessment of product debundling trends in the US airline industry: Customer service and public policy implications

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