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Impacts of management practices and advanced technologies on demand responsive transit systems

机译：管理实践和先进技术对需求响应型公交系统的影响

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Over the past 10 years, operating expenses for demand responsive transit (DRT) have more than doubled as demand for this mandated service has expanded. The DRT systems that we studied consist of dial-a-ride programs that transit agencies use for point-to-point pick-up and delivery of the elderly and handicapped. Many advanced technologies and management practices have been proposed and implemented to improve the efficiency of the service; but, evidence for the effectiveness of these actions has been based upon projections or small pilot studies. We present the results of a nationwide study involving 62 transit agencies. Our analysis indicates that the use of paratransit computer aided dispatching (CAD) system and agency service delivery provide a productivity benefit while the use of financial incentives has a detrimental impact on productivity. Also, the use of advanced communication technology has a beneficial impact on operating cost while the use of financial incentives has a detrimental impact.
机译：在过去的10年中，随着对这种强制性服务的需求的增长，需求响应运输（DRT）的运营费用增加了一倍以上。我们研究的DRT系统由转乘程序组成，转运机构将其用于点对点接送和运送老人和残障人士。为了提高服务效率，已经提出并实施了许多先进的技术和管理实践。但是，这些行动的有效性的证据是基于预测或小型试点研究。我们介绍了涉及62个公交机构的全国性研究结果。我们的分析表明，使用辅助运输计算机辅助调度（CAD）系统和代理服务交付可带来生产率收益，而使用财务激励措施则会对生产率产生不利影响。此外，使用先进的通信技术会对运营成本产生有利影响，而使用财务激励措施则会产生不利影响。

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