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Drivers for performance improvement originating from the Dutch drinking water benchmark

机译：源自荷兰饮用水基准的绩效改进动力

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摘要

The Dutch drinking water sector has been benchmarked every 3 years since 1997, and the sector has significantly improved performance since then. Based on interviews with CEOs and financial managers of drinking water companies five drivers for improvement as a result of this benchmark are identified: 'learning effect', 'enhanced transparency', 'managed competition', 'avoidance of negative consequences' and 'personal honour of director'. Different developments have caused stagnation of further improvement: the variation on the benchmarked performance indicators has decreased, participation in the benchmark became mandatory for all Dutch drinking water supply organizations, it lacks a focus on the future, and participating organizations experience high financial pressure. These developments decrease the influence of the drivers. Four possible new impulses for the benchmark are identified and their influence on the effect of the drivers is analysed. The two most promising new impulses are to make the benchmark adaptive and to involve consumers in the process of benchmarking, both have a positive influence on the effect of almost all drivers. This study contributes to the understanding of how benchmarking leads to improvement and to the analysis of the impact of design choices, leading to well-founded decisions for re-design of the Dutch drinking water benchmark.
机译：自1997年以来，荷兰饮用水行业每三年进行一次基准测试，此后该行业的业绩有了显着改善。根据对饮用水公司首席执行官和财务经理的访谈，确定了此基准带来的五个改进动力：“学习效果”，“增强的透明度”，“有管理的竞争”，“避免负面影响”和“个人荣誉”导演”。不同的事态发展导致进一步改善的停滞：基准绩效指标的差异有所减少，所有荷兰饮用水供应组织都必须参与基准测试，缺乏对未来的关注，参与组织承受着巨大的财务压力。这些发展减少了驾驶员的影响。确定了基准的四个可能的新冲动，并分析了它们对驱动器效果的影响。两个最有希望的新动力是使基准适应性提高并使消费者参与基准测试过程，两者都对几乎所有驱动因素的效果都产生积极影响。这项研究有助于理解基准测试如何带来改进，并有助于分析设计选择的影响，从而为重新设计荷兰饮用水基准测试做出有根据的决策。

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  • 来源
    《Water Policy》 |2016年第5期|1247-1266|共20页
  • 作者

    de Goede Marieke; Enserink Bert; Worm Ignaz; van der Hoek Jan Peter;

  • 作者单位

    Delft Univ Technol, Sect Sanit Engn, Fac Civil Engn & Geosci, Stevinweg 1, NL-2628 CN Delft, Netherlands;

    Delft Univ Technol, Sect Policy Anal, Fac Technol Policy & Management, Jaffalaan 5, NL-2628 BX Delft, Netherlands;

    Ignaz Worm, Isle Util, Overboslaan 8, NL-2101 AM Heemstede, Netherlands;

    Delft Univ Technol, Sect Sanit Engn, Fac Civil Engn & Geosci, Stevinweg 1, NL-2628 CN Delft, Netherlands|Strateg Ctr, Waternet, Korte Ouderkerkerdijk 7, NL-1096 AC Amsterdam, Netherlands;

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  • 原文格式 PDF
  • 正文语种 eng
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  • 关键词

    Adaptive benchmark; Benchmarking; Consumer involvement; Drinking water supply; The Netherlands;

    机译：适应性基准;基准;消费者参与;饮用水供应;荷兰;

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