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首页> 外文期刊>Worldwide Hospitality and Tourism Themes >Hospitality technology: a review and reflection
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Hospitality technology: a review and reflection

机译：酒店技术：回顾与反思

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Purpose – Technology is a combination of tools and crafts, a balance of hardware and software. Hospitality technology has advanced through innovation in the application of both machines and tools, and systems and organizations. The purpose of this paper is to offer perspective on past technological advancements and some predictions for those just on the horizon in the hospitality field. Design/methodology/approach – The paper reviews the definition of technology and the changes that have occurred in the hospitality industry in relation to the technology used. It then goes on to make some forecasts about the use of technology for the future through past studies and an insight into the technology of today. Findings – Technology is heading in a direction that will produce more dramatic change than at any time over the past 100 years. Expected changes are to turn the hospitality industry from the age of labor to the age of wireless – as equipment becomes more efficient, less labor will be required. As the consumers and employees become more wireless in their orientation, restaurants, and hotels must be accommodating to these changes. Practical implications – Restaurants and hotels are adapting to technology at a slower pace than other organizations and that could mean problems as the technology continues to change at an extremely rapid rate over the next decade. The changes that are occurring will help with human resource practices in screening applications, bringing more knowledge of the brand to consumers and employees, processing of orders in a more efficient way, and eliminating some of the inefficiencies of old. Originality/value – The paper takes a look at the past and projects the current scenario related to technology and hospitality into the future. Human resource practices will change as the technology for training and recruiting gets more cost-effective, and guest services will improve as marketing can be done to the guests where they live – online and wireless.
机译：目的–技术是工具和工艺的结合，是软硬件的平衡。通过创新机器和工具以及系统和组织的应用，酒店技术得到了进步。本文的目的是提供对过去技术进步的观点以及对酒店领域中即将出现的技术的一些预测。设计/方法/方法–本文回顾了技术的定义以及与所用技术有关的酒店行业发生的变化。然后，它通过过去的研究和对当今技术的洞察力，对未来的技术使用做出一些预测。调查结果–技术正在朝着比过去100年任何时候都产生更大变化的方向发展。预期的变化将使酒店业从劳动时代转变为无线时代–随着设备效率的提高，将需要更少的劳动力。随着消费者和员工的定位变得越来越无线化，饭店和旅馆必须适应这些变化。实际影响–与其他组织相比，饭店和旅馆对技术的适应速度较慢，这可能意味着问题，因为在未来十年中，技术将以极快的速度不断变化。所发生的变化将有助于筛选应用程序的人力资源实践，为消费者和员工带来更多有关品牌的知识，以更有效的方式处理订单，并消除一些旧的效率低下的问题。原创性/价值–本文回顾了过去，并展望了与技术和酒店业相关的当前情景，并将其展望了未来。随着培训和招聘技术更具成本效益，人力资源实践将发生变化，并且可以通过在线和无线方式向居住的客人进行营销，从而改善了宾客服务。

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