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Talking About Looking: Three Approaches to Interviewing Carers of People With Rheumatoid Arthritis About Information Seeking

机译:谈论看:类风湿性关节炎患者护理者采访信息寻求的三种方法

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Given the profusion of illness-related information, in this article, we consider how talking about information seekingand in particular Internet useis difficult, not because it is necessarily a highly sensitive topic (though it may be), but rather due to the unusual and unfamiliar situation of talking about information seeking. Drawing on interviews conducted as part of a study on the educational needs of carers of people with rheumatoid arthritis, we compare three types of interview for understanding online information seeking: interviews (recall), researcher-led observation (joining participant at the computer), and diaries. We discuss the strengths and weaknesses of each approach and discuss how changing interview questions and the form of interaction can help to produce different types of data, and potentially more meaningful insights. Of the three approaches, conducting interviews with participants while looking at a computer (talking while looking) offered the best opportunities to understand Internet-based information seeking.
机译:鉴于疾病相关信息的泛滥,在本文中,我们考虑谈论信息搜索,尤其是互联网使用是多么困难,这不是因为它一定是一个高度敏感的话题(尽管可能如此),而是由于不寻常且不熟悉谈论信息寻求的情况。根据对类风湿性关节炎患者护理人员教育需求的研究中进行的访谈,我们比较了三种访谈类型,以了解在线信息的获取:访谈(召回),研究人员主导的观察(计算机的共同参与者),和日记。我们讨论每种方法的优缺点,并讨论不断变化的面试问题和互动形式如何有助于产生不同类型的数据以及可能更有意义的见解。在这三种方法中,边看着计算机边进行采访(边说话边谈话)提供了了解基于Internet的信息搜索的最佳机会。

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