• 主题
高级搜索  >
历史搜索 清空历史
首页> 外文期刊>Qualitative health research >Coping with troublesome clients in home care.
【24h】

Coping with troublesome clients in home care.

机译：应付家庭护理中麻烦的客户。

获取原文
获取原文并翻译 | 示例
           
页面导航
  • 摘要
  • 著录项
  • 相似文献
  • 相关主题

摘要

I describe methods used by home carers to cope with troublesome clients and analyze how the organizational context affects their use. Empirical data consist of participant observation and field interviews with 14 home carers in three municipalities in southern Sweden. Home carers might try to avoid working with troublesome clients, prepare themselves mentally before visiting them, try to withhold them psychologically, try to understand them and explain their behavior, try to change their behavior, and vent experiences with colleagues. Although some of these methods are practiced frontstage, in interactions with clients, others take place backstage, only involving staff. Their use is influenced both by properties of frontstage work, for instance, the intimate nature of many tasks and the experienced need to keep up a "good" relationship with clients, and by the organization of backstage work, for instance, the organization of staff meetings and supervisors' understanding of coping processes.
机译：我描述了家庭护理人员用来应付麻烦客户的方法，并分析了组织环境如何影响他们的使用。经验数据包括参与者的观察和对瑞典南部三个城市的14个家庭护理人员的现场访谈。家庭护理人员可能会尝试避免与麻烦的客户打交道，在拜访他们之前要做好心理准备，要在心理上隐瞒他们，试图了解他们并解释他们的行为，尝试改变他们的行为，并与同事交流。尽管其中一些方法是在前台实践的，但在与客户的互动中，其他方法则是在后台进行的，仅涉及员工。他们的使用受前台工作的属性（例如，许多任务的亲密性质和与客户保持“良好”关系的经验需求）以及后台工作的组织（例如，员工组织）的影响会议和主管对应对过程的理解。

著录项

相似文献

  • 外文文献
  • 中文文献
  • 专利
获取原文

客服邮箱：kefu@zhangqiaokeyan.com

京公网安备：11010802029741号 ICP备案号：京ICP备15016152号-6 六维联合信息科技 (北京) 有限公司©版权所有

  • 客服微信

  • 服务号