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Measuring and reducing the national cost of non-quality

机译：衡量和降低国家非质量成本

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摘要

The initial survey of nonquality costs presented in this article aims to raise the issue of wastage of resources at the national level in Israel to the level of importance it merits, thereby setting in motion an annual program for reduction of nonquality costs and making the economy more efficient.The model for measuring and managing cost of quality in industrial organizations devised by A. V. Feigenbaum (Ref. 1) has been extended to the national level. The authors define and measure the cost of nonquality as comprising of the four components:Processes taking place in the public sector - government ministries and municipal authorities.Processes taking place within organizations.Interfaces between organizations.Individuals - due to defective products and services.About 30 percent of the national product was estimated to be getting wasted due to poor quality of planning and workmanship. The potential for saving is high and this must be exploited by correctly managing this waste.
机译：本文提出的对非质量成本的初步调查旨在将以色列国家一级的资源浪费问题提高到应有的重要性水平，从而启动一项减少非质量成本并促进经济增长的年度计划。 AV Feigenbaum（参考资料1）设计的用于衡量和管理工业组织质量成本的模型已扩展到国家一级。作者将不质量成本定义和衡量为以下四个部分：-公共部门中发生的过程-政府部门和市政当局;组织内发生的过程;组织之间的接口;个人-由于产品和服务存在缺陷而造成的。由于计划和工艺质量低下，估计将浪费30％的国民生产总值。节省的可能性很高，必须通过正确管理这种浪费来加以利用。

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