Purpose: To create a framework that will facilitate the selection of right technology by a water supplier aiming to improve the quality of tap water being supplied. Summary: Technological advancement in the last decades has generated a variety of interchangeable methods for improving water quality. In this scenario, the article presents a structured methodological approach base on a quality function deployment. This process extracts the desired improvements in water quality (as identified by users) and translates them into required technical improvements and eventually into core technologies ranked by importance. (48 refs.)
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