Proposing a compact instrument to measure supplier-customer relationships in the context of TQM activities

Mohammad Aghdasi; Hamid Noori

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Proposing a compact instrument to measure supplier-customer relationships in the context of TQM activities

机译：提出一种紧凑的工具来衡量TQM活动中的供应商-客户关系

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The cooperative activities and partnerships are considered to be key determinants of the success of TQM (total quality management) efforts in the supply chain. This study assessed 33 elements of supplier-customer relationships in Canadian manufacturing organizations to provide a relatively compact instrument for measuring the relations more effectively and efficiently. The model for factor extraction indicates that a significant portion of the scale variance is accounted for by three major components: Improvement activities. Long term purchasing. Market adjustment. The application of this model in the context of TQM activities highlights that the relationships between OEMs and their key suppliers have focused mainly on long-term purchasing arrangements and market adjustments rather than on the more important joint improvement activities. (18 refs.)

机译：合作活动和伙伴关系被认为是供应链中TQM（全面质量管理）工作成功的关键因素。这项研究评估了加拿大制造组织中33个供应商-客户关系的要素，以提供一种相对紧凑的工具来更有效地衡量这种关系。因子提取模型表明，比例差异的很大一部分由三个主要部分构成：改进活动。长期采购。市场调整。该模型在TQM活动中的应用突出表明，OEM及其主要供应商之间的关系主要集中于长期采购安排和市场调整，而不是更重要的联合改进活动。（18个参考）

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《Quality Control and Applied Statistics》 |2003年第4期|共3页
作者
Mohammad Aghdasi; Hamid Noori;
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正文语种 eng
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1. Proposing a compact instrument to measure supplier-customer relationships in the context of TQM activities [J] . Mohammad Aghdasi, Hamid Noori Quality Control and Applied Statistics . 2003,第4期

机译：提出一种紧凑的工具来衡量TQM活动中的供应商-客户关系
2. Contingency relationships of firm size, TQM duration, unionization, and industry context on TQM implementation-A focus on total effects [J] . Jayanth Jayaram, Sanjay L. Ahire, Paul Dreyfus Journal of operations management . 2010,第4期

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4. CUSTOMER OUTCOMES OF CORPORATE SOCIAL RESPONSIBILITY IN SUPPLIER-CUSTOMER RELATIONSHIPS [C] . Christian Homburg, Marcel Stierl, Torsten Bornemann AMA Summer Educators Conference . 2013

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5. Toward a framework of Total Quality Management (TQM) in professional sport team organizations: Identification and validation of TQM constructs, and the development of an associated measurement instrument [D] . Oebbecke, Markus 1998

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7. Developing an instrument for measuring TQM implementation in a Chinese context [O] . Zhang Z. 1999

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Proposing a compact instrument to measure supplier-customer relationships in the context of TQM activities

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