Of late some industries have combined the ideas of Six Sigma and Lean management, to produce a method called Lean Six Sigma (LSS), to emphasize the quality and service improvement process offered by Six Sigma and the productivity and cost reduction tools offered by Lean management. This article proposes a new approach that integrates TRIZ into the improve phase of the LSS approach to illustrate the business improvement for the service industry especially on banking services. (13 refs.)
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