The department under consideration conducts academic education for professionals by making them attending lectures and tutorials because these are planned in evenings or all on one fixed day of the week. A high degree of service is offered to these students and a broad range of business-related Master of Science (MS) programs is offered. Preparatory programs (pre-MS) are tailored to the students' needs, depending on their previous education. Post-MS programs are offered that focus on professional training with an academic background, such as chartered accountants, auditors, and controllers. The department's strategic goals have been (re)defined, and Lean Six Sigma was introduced after the arrival of new management in 2011. Lean Six Sigma is a methodology for process improvement that suggests how improvement projects should be run using a five-step approach. Underlying principles are that decisions must be based on data analysis; projects should focus on areas with high benefits that are aligned with the company's strategy. Lean Six Sigma also suggests organizational structuring, to help the organization to avoid duplication in work and waste of efforts. (9 refs.)
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