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首页> 外文期刊>The Canadian journal of nursing research >The scale product technique as a means of enhancing the measurement of patient satisfaction.
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The scale product technique as a means of enhancing the measurement of patient satisfaction.

机译:规模产品技术是增强对患者满意度的衡量方式。

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摘要

Measurement of patient satisfaction has long been hampered by two resolvable problems: a lack of content validity in commonly used instruments, and a lack of variability in satisfaction scores when these same instruments are used. Most patient satisfaction instruments have been developed from the perspective of the provider or institution rather than that of the patient, creating a situation of questionable content validity for these measures. Additionally, most patient satisfaction measures yield data that are invariant and consistently positively biased. Both of these problems can be addressed methodologically--through tool development using a qualitative method designed to obtain the patient's perspective, and through the use of the scale product technique to decrease the effect of acquiescence, thereby increasing variability in item responses.
机译:长期以来,患者满意度的测量一直受到两个可解决问题的困扰:常用仪器缺乏内容效度,而使用这些相同仪器时满意度得分也缺乏差异。大多数患者满意度工具是从提供者或机构的角度而不是从患者的角度开发的,这为这些措施带来了令人怀疑的内容有效性问题。此外,大多数患者满意度测评得出的数据都是不变的,并且始终具有正偏倚。这两个问题都可以在方法上解决-通过使用定性方法开发工具以获取患者的视角,并通过使用量表乘积技术来降低默认效果,从而增加项目响应的可变性。

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