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Adding Value at the Desk: How Technology and User Expectations are Changing Reference Work

机译：在办公桌上增加价值：技术和用户期望如何改变参考工作

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摘要

The notion of what reference service ought to be continues to change as technology provides new ways to interact with users and alters their expectations of the library and librarians. As new tools for interaction become available, it is critical that librarians continuously evaluate their effectiveness at providing users with a valuable service that meets the needs of the community being served. By assessing tools and techniques in light of user expectations and satisfaction, librarians can come up with unique service programs that also incorporate their own knowledge and interpersonal skills.
机译：随着技术提供了与用户进行交互并改变他们对图书馆和馆员的期望的新方法，应继续更改什么参考服务的概念。随着新的交互工具的问世，馆员必须不断评估其在向用户提供可满足所服务社区需求的宝贵服务方面的有效性。通过根据用户的期望和满意度评估工具和技术，图书馆员可以提出独特的服务计划，这些计划还应结合自己的知识和人际交往能力。

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