Providing customer/supplier self-service via the Web

Michael Curran

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Providing customer/supplier self-service via the Web

机译：通过Web提供客户/供应商自助服务

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The term "e-commerce" has become ubiquitous in our society today. You can't flip through a magazine or channel surf without seeing something about e-commerce. So what is e-commerce? Simply stated, e-commerce (short for electronic commerce) is sharing value electronically with your trading partners. This includes your suppliers as well as your customers.

机译：如今，“电子商务”一词在我们的社会中已无处不在。您将无法浏览杂志或频道浏览，而不会看到有关电子商务的知识。那么什么是电子商务？简而言之，电子商务（电子商务的缩写）正在与您的贸易伙伴以电子方式共享价值。这包括您的供应商以及您的客户。

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《The tube & pipe journal》 |2000年第3期|共2页
作者
Michael Curran;
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正文语种 eng
中图分类管道运输;金属压力加工;
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专利

1. Providing customer/supplier self-service via the Web [J] . Michael Curran The tube & pipe journal . 2000,第3期

机译：通过Web提供客户/供应商自助服务
2. Customer self-service systems: The effects of perceived Web quality with service contents on enjoyment, anxiety, and e-trust [J] . Yujong Hwang, Dan J. Kim Decision support systems . 2007,第3期

机译：客户自助服务系统：感知的Web质量和服务内容对娱乐，焦虑和电子信任的影响
3. Unleash the True Potential of the Web: The Cyber Front Office for Self-Service Customers [J] . Pehong Chen On the Internet . 1996,第4期

机译：释放网络的真正潜力：自助客户的网络前台
4. Automation of interaction of customers and suppliers in control system of providing electronic services to the population within network of portals [C] . Volkov V.N., Stichuk A.A., Lunev R.A., IEEE International Conference on Application of Information and Communication Technologies . 2016

机译：客户和供应商在门户网络内向人群提供电子服务的控制系统中的交互自动化
5. Technology-based self-service: From customer productivity toward customer value. [D] . Anitsal, Ismet. 2005

机译：基于技术的自助服务：从客户生产力到客户价值。
6. Understanding Customers’ Continuance Intentions Toward In-Lobby Self-Service Technologies [O] . Mingfei Li, Shanshan Huang 2005

机译：了解客户对大堂自助服务技术的持续意图
7. Enabling the transfer of information technology support knowledge to enterprise customers using web-based self-service systems : critical success factors from the support organisation perspective [O] . Cooper, Vanessa, Lichtenstein, Sharman, Smith, Ross 2006

机译：使用基于Web的自助服务系统将信息技术支持知识传递给企业客户：从支持组织的角度看成功的关键因素
8. An Intelligent Case-Based Help Desk Providing Web-Based Support for EOSDIS Customers [R] . Mitchell, Christine M., Thurman, David A. 1998

机译：基于案例的智能帮助台为EOsDIs客户提供基于Web的支持

Providing customer/supplier self-service via the Web

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