In this paper the quality motivation (Harris & Chancy (1969) Human Factors in Quality Assurance (New York, John Wiley); Kanji et al. (1995) Total Quality Management, 6, pp. 427-434) of a sample of mainland Chinese front-line workers is empirically investigated and analysed. Research results indicate that factual, visible work improvements and personal career development are considered as the most motivating factors of practising total quality management (TQM) in the workplace. Pooled together with the data collected by Lo and Cheng ((1997) Training for Quality, 5, pp.112-115) on the quality motivation pattern of Hong Kong Special Administrative Region workers, factor analysis reveals that mainland and Hong Kong workers partition quality motivation into two dimensions, namely, humanistic and technological. Comparison of factor scores indicates that both groups are more motivated by the technological improvement of practising TQM. Implications for future research directions and TQM implementation strategy are drawn.
展开▼
机译：在本文中，一个大陆样本的质量动机（Harris＆Chancy（1969）人为因素在质量保证中（纽约，约翰·威利）; Kanji等（1995）Total Quality Management，第6页，第427-434页）。对中国一线工人进行了实证研究和分析。研究结果表明，事实，有形的工作改进和个人职业发展被认为是在工作场所实施全面质量管理（TQM）的最积极因素。结合卢和郑（（1997）Quality Training for Quality，5，5，pp.112-115）收集的有关香港特别行政区工人的质量激励模式的数据，因素分析显示，内地和香港工人对质量的划分动机分为两个方面，即人文和技术。因子得分的比较表明，两组均受实践TQM技术改进的推动。提出了对未来研究方向和全面质量管理实施策略的启示。
展开▼
