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A framework for international quality management research: development and validation of a measurement instrument

机译：国际质量管理研究框架：测量仪器的开发和验证

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摘要

This paper reports the results of a study aimed at conceptualizing and developing valid measurements for key dimensions of quality management in the international context. The quality management framework is conceptualized in terms of 13 dimensions. Subsequently, operational indicators for the 13 dimensions are developed in terms of managerial perceptions. Data were collected from five countries: the US, India, China, Mexico and Taiwan. The sample was split into two random sets. Using structural equation modeling the constructs were tested and refined using the first set and were revalidated using the second set. The results of the study indicate that the operational measures developed here largely satisfy the criteria for unidimensionality, convergent, discriminant and predictive validity in all five countries. This study makes a contribution to the measurement stream of international quality management by providing a set of valid and reliable operational measures. These measures are expected to help researchers in theory testing as well as practitioners in diagnosing and improving their quality management systems across countries.
机译：本文报告了一项研究结果，该研究旨在在国际范围内为质量管理的关键方面概念化和开发有效的度量。质量管理框架从13个方面进行概念化。随后，根据管理人员的看法制定了这13个方面的业务指标。数据来自五个国家：美国，印度，中国，墨西哥和台湾。将样品分为两组。使用结构方程模型，使用第一组对构建体进行测试和精炼，然后使用第二组对结构进行重新验证。研究结果表明，在此制定的运营措施在很大程度上满足了所有五个国家的一维性，收敛性，判别性和预测有效性的标准。这项研究通过提供一套有效而可靠的操作措施，为国际质量管理的测量流程做出了贡献。预计这些措施将有助于理论测试的研究人员以及从业人员诊断和改善各国的质量管理体系。

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