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Among Fumblers, Talkers, Mappers and Organisers: four applications of process orientation

机译：在Fumblers，Talkers，Mapper和Organisers中：流程导向的四个应用

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摘要

The study describes different applications of process orientation and associates the applications with organisational performance and inhibiting factors. The objective of the study is to analyse potential differences between the various applications of process orientation and thus to empirically validate what organisations actually do when managing their processes. The article uses survey data from 183 employees of various healthcare facilities in one region in Sweden. Four significantly different user groups of process orientation existed in the studied population. These were Fumblers, Talkers, Mappers and Organisers. The Organisers perceived the greatest effect on organisational performance, slightly greater than the Talkers. The Mappers perceived a significantly lower effect. The results also show that the perceived resistance from inhibiting aspects decreases the more visible and structural the application of the process orientation is, i.e. Mappers and Organisers. The linguistic and cognitive approach that the Talkers have taken has been perceived as fruitful in terms of organisational performance. We argue that the suggested classification of process orientation contributes to a better understanding among practitioners by showing that different applications of process orientation exist and by showing what effects can be expected from these applications. By not seeing process orientation as one single idea or application, it is our intention that this study contribute to a broader view of process orientation.
机译：该研究描述了流程导向的不同应用，并将这些应用与组织绩效和抑制因素相关联。该研究的目的是分析流程导向的各种应用之间的潜在差异，从而凭经验验证组织在管理流程时的实际行为。本文使用了来自瑞典一个地区各种医疗机构的183名员工的调查数据。在研究人群中，存在四个明显不同的过程导向用户组。他们是骗子，说话者，制图者和组织者。组织者认为对组织绩效的影响最大，略大于谈话者。映射者认为效果要低得多。结果还表明，从抑制方面的感觉到的抵抗力越减小，则工艺取向的应用即制图者和组织者的可见性和结构性越强。在组织绩效方面，说话者采用的语言和认知方法被认为是富有成果的。我们认为，过程取向的建议分类通过表明存在过程取向的不同应用程序，并表明可以从这些应用程序中预期得到什么效果，有助于从业人员更好地理解。通过不将流程导向视为一个单一的思想或应用，我们的意图是使本研究有助于更广泛地了解流程导向。

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