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Total quality management and human resources selection: A case study of the national teacher selection in Taiwan

机译：全面质量管理与人力资源选择：以台湾国家教师选拔为例

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摘要

Few studies consider the total quality management (TQM) perspective as part of the selection process in order to enhance the service quality of both the process and the selection of competent teachers. The main purpose of this study was to use a case study to identify the critical success factors that enhance service quality in the national teacher selection process in Taiwan. Data were collected from multiple sources including 7 years of archival materials, annual reports and official websites. We also conducted in-depth interviews with successful and unsuccessful job candidates, as well as staff who had hosted the selection within the past 7 years. Our findings reveal seven critical success factors that enhance the service quality of the selection process (SQSP): top management support for the selection process; focus on customer orientation in the selection process; expand the scope of cooperation and participation; provide TQM-oriented training to selectors; make continuous improvements in the process; focus on problem prevention rather than correction; and apply appropriate selection tools as well as quality management tools during the process. Theoretical and practical implications are also discussed.
机译：很少有研究认为全面质量管理（TQM）观点是甄选过程的一部分，以提高过程和选拔合格教师的服务质量。这项研究的主要目的是使用案例研究来确定在台湾国家教师选拔过程中提高服务质量的关键成功因素。数据来自多种来源，包括7年的档案材料，年度报告和官方网站。我们还对成功和不成功的求职者以及在过去7年中担任选拔工作的工作人员进行了深入采访。我们的发现揭示了七个关键的成功因素，这些因素可以提高选择过程（SQSP）的服务质量：高层管理人员对选择过程的支持;在选择过程中专注于以客户为导向;扩大合作和参与范围;为选择者提供面向全面质量管理的培训;在此过程中不断进行改进;专注于问题预防而不是纠正;并在此过程中应用适当的选择工具和质量管理工具。还讨论了理论和实践意义。

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