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Clients' perceptions of delivery of veterinary services in peri-urban Ghana

机译:客户对加纳郊区提供兽医服务的看法

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摘要

A study was designed aimed at comparing the assessment of performance of animal health care delivery systems in peri-urban Ghana by livestock and poultry keepers in 4 locations. 889 respondents were interviewed using a questionnaire. A higher proportion of respondents in Location 1 met their needs for animal health by themselves, while in Location 3 these needs were met mainly by veterinarians. The mean distances to veterinary clinics, veterinary technicians or to purchase medicine were significantly higher in Location 1. Higher proportions in 3 locations perceived effectiveness of service delivery to be good. However, equity was poor in all 4 locations. Higher proportions in Locations 2, 3 and 4 said services were unaffordable. Client needs were perceived to have been met by higher proportions in Locations 3 and 4 but not in Locations 1 and 2. Staff attitude and technical competence were good in all 4 locations. The study concluded that the differences reported in the quality of service indicators in the 4 locations were not critical enough to recommend location-specific delivery systems.
机译:设计了一项研究,旨在比较在4个地点的牲畜和家禽饲养者对加纳城郊动物保健系统的绩效评估。使用问卷调查了889位受访者。地点1中较高的受访者自己满足了他们对动物健康的需求,而地点3中的这些需求主要由兽医满足。在位置1,与兽医诊所,兽医技术人员或购买药品的平均距离明显更高。在3个位置,较高的比例认为提供服务的效果很好。但是,所有四个地区的公平性都很差。位置2、3和4的位置所占比例较高,表示无法承受。 3区和4区的客户比例被认为可以满足更高的需求,而1区和2区的客户需求却没有得到满足。在这四个地区,员工的态度和技术能力都很好。该研究得出的结论是,在4个地点报告的服务质量指标差异并不严重,不足以推荐特定地点的交付系统。

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