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Knowledge management critical failure factors: a multi-case study

机译：知识管理的关键失败因素：多案例研究

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Purpose - The goal of this paper is to present the main critical failure factors extracted from analyzing ten case studies of failure in knowledge management (KM) systems and projects and present a framework in which the failure factors are linked to the different stages in the cycle of KM implementation. Design/methodology/approach - "Grounded theory" as a qualitative research technique has been applied to explore the main failure factors. Data was collected reviewing scholarly articles containing KM case studies (failure in KM implementation) and after an in-depth study - applying grounded theory method - the results of main critical failure factors categorized and analyzed in specific stages of implementing KM systems. Findings - Through review and analysis of ten case studies, two main results were obtained. First, the main critical failure factors of KM projects were identified. Second, identified critical failure factors were traced along the KM implementation cycle. A framework is proposed that shows the critical failure factors' effect in each specific stage of the KM cycle. Research limitations/implications - The results of this research are generalized based on cases from prior literature. However, the authors have tried to be as inclusive as possible to ensure a representative sample of reported KM failures. In addition, organizations do not provide accurate reports of failure in their projects because of their policies, the image of their organization, and privacy, which could affect the identification of all failure factors. Practical implications - The findings are incorporated into a framework of failure factors in KM projects and the proposed framework can help practitioners in organizations to avoid factors that lead to the demise of KM systems in each stage of the KM project development cycle. This multi-case study research and its suggested framework are also useful for academics to gain a comprehensive view of KM critical failure factors for future studies. Originality/value - To the authors' knowledge this study is the first of its kind to provide an integrated perspective of critical failure factors for the implementation of KM through the inspection of ten case studies and maps the failure factors on KM implementation cycle. It provides valuable information and guidelines that will hopefully pave the way for managers to avoid failure in implementation of a KM.
机译：目的-本文的目的是提出从分析知识管理（KM）系统和项目的十个案例研究中提取的主要关键失效因素，并提出一个框架，在该框架中，失效因素与周期的不同阶段相关知识管理的实施。设计/方法/方法-“定性理论”作为定性研究技术已被用于探索主要的失效因素。收集数据以回顾包含KM案例研究（KM实现失败）的学术文章，并进行深入研究-应用扎根理论方法-在实施KM系统的特定阶段对主要关键失效因素的结果进行分类和分析。调查结果-通过回顾和分析十个案例研究，获得了两个主要结果。首先，确定了知识管理项目的主要关键失败因素。其次，在KM实施周期中跟踪确定的关键故障因素。提出了一个框架，该框架显示了关键故障因素在KM循环的每个特定阶段的影响。研究的局限性/含意-这项研究的结果是根据先前文献的案例得出的。但是，作者试图尽可能地包容性，以确保所报告的KM故障的代表性样本。此外，由于其政策，组织的形象和隐私，组织可能无法提供准确的项目失败报告，因为这可能会影响所有失败因素的识别。实际意义-将调查结果纳入KM项目失败因素的框架中，提出的框架可以帮助组织的从业人员避免在KM项目开发周期的每个阶段中导致KM系统灭亡的因素。这项多案例研究及其建议的框架对于学者们来说，对于将来研究的KM关键失效因素的全面了解也很有用。原创性/价值-据作者所知，该研究是同类研究中的第一个，它通过检查十个案例研究为KM的实施提供了关键的失败因素的综合观点，并将失败因素映射到KM的实施周期上。它提供了宝贵的信息和指导方针，有望为管理人员避免实施KM失败铺平道路。

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