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首页> 外文期刊>The International journal of pharmacy practice >Can I help you? A qualitative study of pharmacist and pharmacy assistant views on the role of pharmacy assistants in New Zealand.
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Can I help you? A qualitative study of pharmacist and pharmacy assistant views on the role of pharmacy assistants in New Zealand.

机译：我可以帮你吗？对新西兰药剂师和药剂师的角色进行定性研究。

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OBJECTIVES: To begin to explore the role of PAs more fully in a New Zealand context, through semi-structured interviews with PAs and pharmacists. METHODS: Semi-structured, qualitative interviews with a convenience sample of pairs of PAs and pharmacists working in a pharmacy together. KEY FINDINGS: Pharmacists and PAs both described important roles for PAs. The PAs tended to see themselves as the first point of contact for customers, and that they fulfilled an important healthcare role for the public. Pharmacists agreed that they were the first point of contact yet viewed this more as a gatekeeper role to the pharmacist. Views were also expressed about the difference between PAs and other retail employees. Pharmacists and PAs noted that the 'public' expected PAs to have a basic knowledge of non-prescription medicines and their uses. PAs described difficulties when requesting personal information from customers or asking essential questions where the customer had made a specific product request. Being able to know when to refer to the pharmacist was seen as a key role. CONCLUSION: Despite being able to describe a number of roles for PAs, these were highly variable. The lack of mandatory training and a clearly articulated role for PAs in New Zealand meant that in some cases PAs might be seen as little more than general retail assistants--a view not in line with their actual roles and practices. Attention to these issues may well help to resolve this, as will public education about the PA's role.
机译：目的：通过与PA和药剂师的半结构化访谈，开始更充分地探索PA在新西兰环境中的作用。方法：半结构化，定性的访谈，包括一对PA和在药房工作的药剂师的便利样本。主要发现：药剂师和PA都描述了PA的重要作用。巴勒斯坦权力机构倾向于将自己视为与客户联系的第一要点，并且他们履行了公众重要的医疗保健职责。药剂师同意他们是第一个联系点，但更多地将其视为药剂师的看门人角色。也有人对公共广播与其他零售雇员之间的差异表示了看法。药剂师和PA指出，“公众”期望PA具有非处方药及其用途的基本知识。 PA描述了在向客户索取个人信息或在客户提出特定产品要求的地方提出基本问题时遇到的困难。能够知道何时推荐药剂师是关键角色。结论：尽管能够描述PA的许多角色，但这些角色具有很大的可变性。在新西兰，缺乏强制性培训以及PA的角色明确规定，这意味着在某些情况下，PA可能只被视为一般零售助理，而这种观点与他们的实际角色和做法不符。关注这些问题很可能有助于解决这一问题，公众对巴勒斯坦权力机构作用的教育也将有助于解决这一问题。

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