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首页> 外文期刊>The International journal of pharmacy practice >Chat-based telepharmacy in Denmark: Design and early results
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Chat-based telepharmacy in Denmark: Design and early results

机译：丹麦基于聊天的远程药房：设计和早期结果

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Objectives Following the introduction of a nationwide online telepharmacy chat-service in Denmark in the spring of 2012, offering free counselling to all Danish citizens, we aimed to investigate the types of enquiries that are made to the telepharmacy. Methods We extracted 500 consecutive chat transcripts and categorised them in four categories: drug-related, symptom, technical and other. These categories were further divided into 28 prespecified subcategories. After the categorisation of the 500 transcripts, 7 new subcategories were added and the material was reanalysed. For drug-related enquiries, the drug in question was registered according to the anatomical-therapeutic-chemical system developed by World Health Organization. Veterinary and empty (nonresponding) enquiries were excluded. Key findings Four hundred seventy-six eligible enquiries were identified and categorised. The enquiries were found to be diverse: 170 enquiries (35.7%) were drug-related, 124 (26.1%) were technical in nature, 91 (19.1%) were related to symptoms and 91 (19.1%) of the enquiries were categorised as other. The most common drug class was 'drugs related to the genitourinary system and sex hormones'. Only 50 (10.5%) of the enquiries happened in connection with an actual purchase at the online pharmacy. Of all enquiries, 28.6% led to a referral to a medical doctor. Of the customers, 89.2% were satisfied with the online counselling. Conclusion The diverse enquiries require professional chat operators with broad experience. Some subjects are overrepresented when compared with regular pharmacy counselling and should receive special attention. Continued monitoring is considered essential.
机译：目标在2012年春季在丹麦推出全国性的在线远程药房聊天服务之后，该服务向所有丹麦公民提供免费咨询，我们旨在调查对远程药房进行查询的类型。方法我们提取了500个连续的聊天记录，并将其分为与毒品相关，症状，技术和其他四个类别。这些类别进一步分为28个预先指定的子类别。在对500个成绩单进行分类之后，添加了7个新的子类别，并对材料进行了重新分析。对于与毒品有关的询问，根据世界卫生组织开发的解剖-治疗-化学系统对有关药物进行了注册。兽医和空的（无响应）查询被排除在外。主要发现鉴定和分类了476项符合条件的查询。调查发现是多种多样的：与毒品有关的调查170次（占35.7％），与技术有关的调查124次（占26.1％），与症状相关的调查91次（占19.1％），其中91个调查（占19.1％）被归类为：其他。最常见的药物类别是“与泌尿生殖系统和性激素有关的药物”。只有50（10.5％）的查询是与在线药房的实际购买有关的。在所有查询中，有28.6％导致转诊给医生。在客户中，有89.2％的人对在线咨询感到满意。结论多样化的查询要求具有丰富经验的专业聊天操作员。与常规药房咨询相比，有些受试者人数过多，应该给予特别注意。持续监测被认为是必不可少的。

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