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首页> 外文期刊>The International journal of pharmacy practice >Privacy and confidentiality: Perspectives of mental health consumers and carers in pharmacy settings
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Privacy and confidentiality: Perspectives of mental health consumers and carers in pharmacy settings

机译：隐私和机密性：药房中精神健康消费者和护理人员的观点

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Objectives The study aims to explore within the community pharmacy practice context the views of mental health stakeholders on: (1) current and past experiences of privacy, confidentiality and support; and (2) expectations and needs in relation to privacy and confidentiality. Methods In-depth interviews and focus groups were conducted in three states in Australia, namely Queensland, the northern region of New South Wales and Western Australia, between December 2011 and March 2012. Key findings There were 98 participants consisting of consumers and carers (n=74), health professionals (n=13) and representatives from consumer organisations (n=11). Participants highlighted a need for improved staff awareness. Consumers indicated a desire to receive information in a way that respects their privacy and confidentiality, in an appropriate space. Areas identified that require improved protection of privacy and confidentiality during pharmacy interactions were the number of staff having access to sensitive information, workflow models causing information exposure and pharmacies' layout not facilitating private discussions. Challenges experienced by carers created feelings of isolation which could impact on care. Conclusions This study explored mental health stakeholders' experiences and expectations regarding privacy and confidentiality in the Australian community pharmacy context. A need for better pharmacy staff training about the importance of privacy and confidentiality and strategies to enhance compliance with national pharmacy practice requirements was identified. Findings provided insight into privacy and confidentiality needs and will assist in the development of pharmacy staff training material to better support consumers with sensitive conditions.
机译：目的本研究旨在在社区药房实践环境中探讨精神卫生利益相关者对以下方面的看法：（1）当前和过去的隐私，保密和支持经验; （2）与隐私和机密性有关的期望和需求。方法在2011年12月至2012年3月期间，在澳大利亚的三个州，即昆士兰州，新南威尔士州的北部地区和西澳大利亚州，进行了深度访谈和焦点小组讨论。主要发现共有98名参与者，包括消费者和护理人员（n = 74），卫生专业人员（n = 13）和来自消费者组织的代表（n = 11）。与会者强调需要提高工作人员的意识。消费者表示希望在适当的空间内以尊重其隐私和机密性的方式接收信息。在药房互动过程中，需要改进保护隐私和机密性的领域包括：可以访问敏感信息的员工数量，导致信息暴露的工作流模型以及药房的布局不便于私人讨论。护理人员遇到的挑战产生了孤立感，可能会影响护理。结论本研究探讨了精神卫生利益相关者在澳大利亚社区药房背景下对隐私和保密性的经验和期望。已确定需要对药房人员进行更好的隐私和机密性培训以及增强对国家药房实践要求合规性的策略的培训。调查结果提供了对隐私和机密性需求的洞察力，并将有助于开发药房人员培训材料，以更好地为处于敏感状况的消费者提供支持。

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