The emergency department at Middle Tennessee Medical Center (MTl'v1C) in Murfreesboro certainly qualifies as busy: It sees nearly 63fOOO patients a year and averages more than 170 patients a day. Yet the average time it takes a patient to get to triage from entry into the ED is 14-17 minutes, and its door-to-doc time averages 35-40 minutes. The department leadership says its success is due to the ongoing pursuit of process improvement, often with several initiatives under way at the same time.
展开▼
