A qualitative study of the role of workplace and interpersonal trust in shaping service quality and responsiveness in Zambian primary health centres

Topp Stephanie M.; Chipukuma Julien M.

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A qualitative study of the role of workplace and interpersonal trust in shaping service quality and responsiveness in Zambian primary health centres

机译：定性研究工作场所和人际信任在赞比亚初级卫生中心塑造服务质量和响应能力中的作用

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Background: Human decisions, actions and relationships that invoke trust are at the core of functional and productive health systems. Although widely studied in high-income settings, comparatively few studies have explored the influence of trust on health system performance in low- and middle-income countries. This study examines how workplace and inter-personal trust impact service quality and responsiveness in primary health services in Zambia.

机译：背景：唤起信任的人类决策，行动和关系是功能性和生产性卫生系统的核心。尽管在高收入环境中进行了广泛的研究，但很少有研究探讨信任对中低收入国家卫生系统绩效的影响。这项研究研究了工作场所和人际信任如何影响赞比亚初级卫生服务的服务质量和响应能力。

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《Health policy and planning》 |2016年第2期|共13页
作者
Topp Stephanie M.; Chipukuma Julien M.;
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正文语种 eng
中图分类方针、政策及其阐述;
关键词
Health systems; primary health care; service delivery; trust;

机译：卫生系统;初级卫生保健;服务提供;信任;

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1. A qualitative study of the role of workplace and interpersonal trust in shaping service quality and responsiveness in Zambian primary health centres [J] . Topp Stephanie M., Chipukuma Julien M. Health policy and planning . 2016,第2期

机译：定性研究工作场所和人际信任在赞比亚初级卫生中心塑造服务质量和响应能力中的作用
2. Is the quality of primary healthcare services influenced by the healthcare centre’s type of ownership?—An observational study of patient perceived quality, prescription rates and follow-up routines in privately and publicly owned primary care centres [J] . Andy Maun, Catrin Wessman, P?r-Daniel Sundvall, BMC Health Services Research . 2015,第1期

机译：基层医疗服务的质量是否受到基层医疗机构所有权的影响？—对私有和公立基层医疗中心患者的感知质量，处方率和随访常规的观察性研究
3. Respect, trust and continuity: A qualitative study exploring service users’ experience of involvement at a Healthy Life Centre in Norway [J] . Espen Sagsveen, Marit B. Rise, Kjersti Gr?nning, Health expectations: an international journal of public participation in health care and health policy . 2019,第2期

机译：尊重，信任和连续性：一个定性研究探索服务用户参与在挪威健康的生活中心的经验
4. The Role of Electronic Health Records in Improving Communication Between Health Professionals in Primary Healthcare Centres in Riyadh: Perception of Health Professionals [C] . Ber Alanazi, Kerryn Butler-Henderson, Mohammed R. Alanazi MEDINFO . 2019

机译：电子健康记录在利雅得初级医疗中心卫生专业人士沟通中的作用：卫生专业人员的看法
5. A Matter of Trust: Three Case Studies of Chinese and Zambian Relationships at the Workplace. [D] . Chang, Janny. 2014

机译：信任事项：工作场所中中赞关系的三个案例研究。
6. A qualitative study of the role of workplace and interpersonal trust in shaping service quality and responsiveness in Zambian primary health centres [O] . Stephanie M Topp, Julien M Chipukuma -1

机译：定性研究工作场所和人际信任在赞比亚初级卫生中心塑造服务质量和响应能力中的作用
7. How did rapid scale-up of HIV services impact on workplace and interpersonal trust in Zambian primary health centres: a case-based health systems analysis [O] . Topp, Stephanie M., Chipukuma, Julien 2016

机译：快速扩大的艾滋病毒服务如何影响赞比亚初级卫生中心的工作场所和人际信任：基于案例的卫生系统分析

A qualitative study of the role of workplace and interpersonal trust in shaping service quality and responsiveness in Zambian primary health centres

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