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The Benefits of Flexible Team Interaction During Crises

机译：危机期间灵活的团队互动的好处

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Organizations increasingly rely on teams to respond to crises. While research on team effectiveness duringnonroutine events is growing, naturalistic studies examining team behaviors during crises are relatively scarce.Furthermore, the relevant literature offers competing theoretical rationales concerning effective team responseto crises. In this article, the authors investigate whether high- versus average-performing teams can bedistinguished on the basis of the number and complexity of their interaction patterns. Using behavioralobservation methodology, the authors coded the discrete verbal and nonverbal behaviors of 14 nuclear powerplant control room crews as they responded to a simulated crisis. Pattern detection software revealedsystematic differences among crews in their patterns of interaction. Mean comparisons and discriminantfunction analysis indicated that that higher performing crews exhibited fewer, shorter, and less complexinteractions patterns. These results illustrate the limitations of standardized response patterns and highlight theimportance of team adaptability. Implications for future research and for team training are included.
机译：组织越来越依赖团队来应对危机。在非常规事件期间对团队有效性的研究日益增长的同时，对危机期间团队行为进行研究的自然主义研究相对较少。此外，相关文献提供了有关团队有效应对危机的相互竞争的理论依据。在本文中，作者研究了可以根据交互模式的数量和复杂性来区分高绩效团队和平均绩效团队。使用行为观察方法，作者对14名核电厂控制室机组人员在模拟危机做出反应时的离散言语和非言语行为进行了编码。模式检测软件揭示了工作人员之间交互模式的系统差异。均值比较和判别功能分析表明，绩效较高的人员表现出更少，更短和更少复杂的互动模式。这些结果说明了标准化响应模式的局限性，并突出了团队适应性的重要性。包括对未来研究和团队培训的影响。

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