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Emotional intelligence, teamwork effectiveness, and job performance: the moderating role of job context.

机译:情绪智力,团队合作效率和工作绩效:工作环境的调节作用。

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摘要

We advance understanding of the role of ability-based emotional intelligence (EI) and its subdimensions in the workplace by examining the mechanisms and context-based boundary conditions of the EI-performance relationship. Using a trait activation framework, we theorize that employees with higher overall EI and emotional perception ability exhibit higher teamwork effectiveness (and subsequent job performance) when working in job contexts characterized by high managerial work demands because such contexts contain salient emotion-based cues that activate employees' emotional capabilities. A sample of 212 professionals from various organizations and industries indicated support for the salutary effect of EI, above and beyond the influence of personality, cognitive ability, emotional labor job demands, job complexity, and demographic control variables. Theoretical and practical implications of the potential value of EI for workplace outcomes under contexts involving managerial complexity are discussed.
机译:通过检查EI与绩效关系的机制和基于上下文的边界条件,我们可以进一步了解基于能力的情商(EI)及其在工作场所中的作用。使用特质激活框架,我们认为,在以高管理需求为特征的工作环境中工作时,具有较高总体EI和情感感知能力的员工表现出较高的团队合作效率(以及随后的工作绩效),因为此类环境包含基于情感的显着线索,可以激活员工的情感能力。来自不同组织和行业的212名专业人员的样本表明,除了个性,认知能力,情感劳动工作需求,工作复杂性和人口控制变量的影响之外,EI的有益作用得到了支持。讨论了在涉及管理复杂性的背景下,EI对工作场所结果的潜在价值的理论和实践意义。

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