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首页> 外文期刊>Journal of Applied Psychology >The impact of civility interventions on employee social behavior, distress, and attitudes
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The impact of civility interventions on employee social behavior, distress, and attitudes

机译：文明干预对员工的社会行为，困扰和态度的影响

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摘要

Although incivility has been identified as an important issue in workplaces, little research has focused on reducing incivility and improving employee outcomes. Health care workers (N = 1,173, Time 1; N = 907, Time 2) working in 41 units completed a survey of social relationships, burnout, turnover intention, attitudes, and management trust before and after a 6-month intervention, CREW (Civility, Respect, and Engagement at Work). Most measures significantly improved for the 8 intervention units, and these improvements were significantly greater than changes in the 33 contrast units. Specifically, significant interactions indicating greater improvements in the intervention groups than in the contrast groups were found for coworker civility, supervisor incivility, respect, cynicism, job satisfaction, management trust, and absences. Improvements in civility mediated improvements in attitudes. The results suggest that this employee-based civility intervention can improve collegiality and enhance health care provider outcomes.
机译：尽管在工作场所中不文明行为被认为是重要的问题，但很少有研究集中在降低不文明行为和改善员工绩效方面。在为期6个月的干预前后，在41个单位工作的卫生保健工作者（N = 1,173，时间1; N = 907，时间2）完成了对社会关系，倦怠，离职意向，态度和管理信任的调查。文明，尊重和参与工作）。对于8个干预单元，大多数措施都得到了显着改善，并且这些改进明显大于33个对比单元的变化。特别是，在同事的礼貌，上司的不文明行为，尊重，犬儒主义，工作满意度，管理信任和缺勤方面，发现干预组的显着相互作用比对比组有更大的改善。文明的改善介导了态度的改善。结果表明，这种以员工为基础的文明干预措施可以改善学院风，并提高医疗服务提供者的结果。

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