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首页> 外文期刊>Journal of Applied Psychology >Emotional display rules and emotional labor: The moderating role of commitment
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Emotional display rules and emotional labor: The moderating role of commitment

机译：情绪展示规则和情绪劳动：承诺的调节作用

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The authors examined whether commitment to emotional display rules is a necessary condition for emotional display rules to affect behavior at work. Results using structural equation modeling revealed that display rule commitment moderated the relationships of emotional display rule perceptions with surface acting, deep acting, and positive affective delivery at work, such that the relationships were strong and positive when commitment to display rules was high and weak when commitment to display rules was low. These findings suggest that motivation plays a role in the emotional labor process in that individuals must be committed to display rules for these rules to affect behavior.
机译：作者检查了对情感展示规则的承诺是否是情感展示规则影响工作行为的必要条件。使用结构方程模型的结果表明，展示规则承诺缓和了情感展示规则感知与工作中的表面行为，深度行为和积极情感传递之间的关系，因此，当对展示规则的承诺高或低时，这种关系是强的和积极的显示规则的承诺很低。这些发现表明，动机在情绪劳动过程中起着一定作用，因为个人必须致力于展示规则以使这些规则影响行为。

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