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Trends Shaping Public Sector Transformation: KnowledgeManagement, E-Government and Enterprise Architecture

机译：塑造公共部门转型的趋势：知识管理，电子政务和企业架构

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This paper examines three converging trends inthe public sector in the early years of the 21st century: theloss of critical knowledge due to large numbers of retiring gov-ernment workers, the increasing demand for information andcommunications technology needed to maintain growth in thescale and scope of e-government, and the requirement to par-lay investments in enterprise architecture into effective knowl-edge management and service delivery efficiency. It includesbrief historical reviews of each of these trends, their imple-mentation, and how they are being integrated into initiativesfor transforming governments from reactive, bureaucratic sys-tems to visionary, proactive, market-oriented learning organ-isations. The paper concludes with a discussion of the roleplayed by changes in public sector organisational cultures insuccessfully addressing these three trends and achieving goalsof transformation.
机译：本文研究了21世纪初公共部门中的三个趋同趋势：由于大量退休的政府工作人员而导致的关键知识的流失，维持电子贸易规模和范围增长所需的对信息和通信技术的需求不断增长政府，要求将对企业架构的投资分成有效的知识管理和服务交付效率。它包括对每种趋势的简要历史回顾，其实现方式，以及如何将其纳入旨在将政府从被动的，官僚的体系转变为有远见的，积极的，面向市场的学习型组织的计划。本文最后讨论了公共部门组织文化变革未能成功应对这三个趋势并实现转型目标的作用。

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