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首页> 外文期刊>Journal of information & knowledge management >A Series of Encounters: The Information Behaviour of Participants in a Subject-Based Electronic Discussion List
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A Series of Encounters: The Information Behaviour of Participants in a Subject-Based Electronic Discussion List

机译：一系列Series：基于主题的电子讨论列表中参与者的信息行为

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Most information research devoted to on-line discussion forums involves content analysis of postings, and is thereby skewed to those participants who actively post. The research reported in this paper aims to uncover the informationbehaviour of people who participate more passively in these discussions — those who never post or do so infrequently. Data was accordingly collected via qualitative interviews with 18 participants of a subject-based e-mail list — the actKM Forum's discussion list, an on-line forum devoted to knowledge management. The research ˉnds that members participate in the actKM list for a general informational purpose which can be summed up as `keeping abreast of current trends,' speciˉcally by allowing insight into the thoughts and opinions of others. Members engage with subjects in which they have a prior interest — getting conˉrmation, a±rmation or reinforcement of their own thinking and opinions is a signiˉcant reason for participation in the list. Burnett's proposition that people participate in on-line forums as `promising information neighbourhoods' is borne out. However, his contention that hostile behaviours are non-informational is not supported by the current research. The research suggests that Burnett's typology needs to be broadened to include two categories of hostile behaviour — informational and non-informational — such as there are with collaborative behaviours. The assumptions of information behaviour as problemsolving implicit in Dervin's Sense-Making model are found to be problematic. Instead, the study ˉnds that Erdelez's model of Information Encountering is a more useful categorisation of the information behaviour exhibited by list participants.
机译：致力于在线讨论论坛的大多数信息研究都涉及到帖子的内容分析，因此偏向那些积极发表帖子的参与者。本文报道的研究旨在揭示那些更被动地参与这些讨论的人们的信息行为，即那些从不张贴或不经常参与的人。因此，通过与基于主题的电子邮件列表（actKM论坛的讨论列表）（一个致力于知识管理的在线论坛）的18位参与者进行的定性访谈收集了数据。研究发现，成员出于一般的信息目的而参加actKM列表，可以概括为“与当前趋势保持同步”，特别是可以通过洞察他人的思想和观点来进行总结。成员参与他们感兴趣的主题-确认，认可或强化自己的思想和观点是加入该列表的重要原因。 Burnett关于人们作为“有希望的信息社区”参加在线论坛的主张得到了证实。但是，他的观点认为敌对行为是非信息性的，目前的研究不支持这种观点。研究表明，伯纳特的类型学需要扩大，以包括两类敌对行为-信息性行为和非信息性行为-例如具有协同行为的行为。信息行为作为解决问题的假设隐含在Dervin的Sense-Making模型中，这被认为是有问题的。取而代之的是，该研究发现，Erdelez的信息遭遇模型是对列表参与者所表现出的信息行为的一种更有用的分类。

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