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首页> 外文期刊>Journal of knowledge management >Non-disruptive knowledge and business processing in knowledge life cycles - aligning value network analysis to process management
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Non-disruptive knowledge and business processing in knowledge life cycles - aligning value network analysis to process management

机译：知识生命周期中的无中断知识和业务处理-使价值网络分析与流程管理保持一致

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摘要

Purpose - This paper aims to achieve fully intertwined knowledge and business processing in change processes. It proposes streamlining situated articulation work, value network analyses (VNA) and subject-oriented business process modelling (S-BPM) and execution to provide non-disruptive single and double learning processes driven by concerned stakeholders. When implementing knowledge life cycles, such as Firestone and McElroy's knowledge life cycle, the agility of organizations is significantly constrained, in particular, when surviving knowledge claims should be implemented in the business processing environment in a seamless way. Design/methodology/approach - The contribution is based on a conceptual analysis of knowledge life cycle implementations, learning loop developments and an exploratory case study in health care to demonstrate the effectiveness of the proposed approach. The solution towards non-disruptive knowledge and business processing allows stakeholders to actively participate in single- and double-loop learning processes. Findings - The introduced approach supports problem and knowledge claim formulation, knowledge claim evaluation and non-disruptive knowledge integration into a business process environment. Based on stakeholder articulation, the steps to follow are: holomapping, exchange analysis, impact analysis, value creation analysis, subject-oriented modelling, business process validation and execution. Seamless support of stakeholders is enabled through the direct mapping of stakeholder and activity descriptions from value network representations to behaviour specifications (process models) on the individual and organizational layer. Research limitations/implications - Current knowledge life cycle developments and implementations can now be analyzed in a structured way. Elements of the proposed approach could be integrated in disruptive implementations to overcome current limitations of knowledge life cycles. However, further case studies need to be performed to identify hindrances or barriers of combining VNA and S-BPM, both on the technological and methodological layer. What works for expert service industries might need to be adapted for production industries, and tools or tool chains might need to be configured accordingly. Finally, the socio-economic impact of the approach needs to be explored. Practical implications - The presented case study from health care reveals the potential of such a methodological combination, as cycle times can be reduced, in particular, due to the execution of role-specific process models in the respective business processing environment. It can be considered as a fundamental shift for existing change management procedures, as they require rework of the entire functional process models when addressing business processing. Now, stakeholder- or role-specific behaviour can be handled isolated and in parallel, without affecting the entire organization in case of modifications. Originality/value - The proposed methodological integration has not been done before. It enables stakeholders to perform single- and double-loop change processes in a seamless way.
机译：目的-本文旨在在变更流程中实现完全相互交织的知识和业务处理。它提议精简位置明确的工作，价值网络分析（VNA）和面向主题的业务流程建模（S-BPM）和执行，以提供由利益相关者驱动的无中断的单一和双重学习过程。在实施知识生命周期（例如Firestone和McElroy的知识生命周期）时，组织的敏捷性受到了极大的限制，尤其是当尚存的知识主张应在业务处理环境中以无缝方式实现时。设计/方法/方法-该贡献基于对知识生命周期实施，学习循环的发展以及医疗保健探索性案例研究的概念分析，以证明所提出方法的有效性。针对非破坏性知识和业务处理的解决方案使利益相关者能够积极参与单循环和双循环学习过程。结果-引入的方法支持问题和知识主张的制定，知识主张的评估以及将无中断知识集成到业务流程环境中。根据利益相关者的明确表述，要遵循的步骤是：细分，交换分析，影响分析，价值创造分析，面向主题的建模，业务流程验证和执行。通过利益相关者和活动描述的直接映射，从价值网络表示到个人和组织层上的行为规范（流程模型），可以实现利益相关者的无缝支持。研究的局限性/含义-当前的知识生命周期发展和实施现在可以以结构化的方式进行分析。可以将所提出方法的元素集成到破坏性实施中，以克服知识生命周期的当前限制。但是，还需要进行进一步的案例研究，以确定在技术和方法论层面上结合使用VNA和S-BPM的障碍或障碍。对于专家服务行业有效的方法可能需要针对生产行业进行调整，并且可能需要相应地配置工具或工具链。最后，需要探讨该方法的社会经济影响。实际意义-从卫生保健中提出的案例研究揭示了这种方法组合的潜力，因为可以减少周期时间，尤其是由于在各个业务处理环境中执行了特定于角色的流程模型。可以将其视为现有变更管理程序的根本转变，因为它们在处理业务流程时需要对整个功能流程模型进行重新设计。现在，利益相关者或特定于角色的行为可以被隔离并并行处理，而在进行修改的情况下不会影响整个组织。原创性/价值-之前尚未完成所建议的方法整合。它使利益相关者能够无缝地执行单环和双环变更流程。

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