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首页> 外文期刊>Journal of library administration >READ-ing Our Way to Success: Using the READ Scale to Successfully Train Reference Student Assistants in the Referral Model
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READ-ing Our Way to Success: Using the READ Scale to Successfully Train Reference Student Assistants in the Referral Model

机译：阅读我们的成功之道：使用READ量表在推荐模型中成功培训参考学生助手

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摘要

The Reference Services Department at Radford University’s McConnell Library has been developing a training program in the reference referral system for student assistants (SAs) over 3 academic years. The program’s goal is to effectively instruct SAs in balancing high quality customer service with the importance of appropriately referring users to librarians and to assess the accuracy of their referrals and responses. The trainers have met these goals with the successful incorporation of a modified version of the Reference Effort Assessment Data (READ) scale, a reference transaction assessment tool developed by Bella Karr Gerlich, into the student training program.
机译：Radford大学McConnell图书馆的参考服务部门已经在3个学年内为参考助理系统（SAs）制定了培训计划。该计划的目标是有效地指导SA在平衡高质量客户服务与适当地将用户推荐给图书馆员的重要性之间进行评估，并评估其推荐和响应的准确性。通过将Bella Karr Gerlich开发的参考工作量评估数据（READ）量表的改进版本成功纳入学生培训计划，培训师已实现了这些目标。

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