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首页> 外文期刊>Journal of occupational health psychology >Perceived information and communication technology (ICT) demands on employee outcomes: The moderating effect of organizational ICT support.
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Perceived information and communication technology (ICT) demands on employee outcomes: The moderating effect of organizational ICT support.

机译：感知的信息和通信技术（ICT）对员工成果的要求：组织ICT支持的调节作用。

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Although many employees are using more information communication technology (ICT) as part of their jobs, few studies have examined the impact of ICT on their well-being, and there is a lack of validated measures designed to assess the ICT factors that may impact employee well-being. Therefore, we developed and validated a measure of ICT demands and supports. Using Exploratory Structural Equation Modeling, we found support for 8 ICT demands (i.e., availability, communication, ICT control, ICT hassles, employee monitoring, learning, response expectations, and workload) and two facets of ICT support (personal assistance and resources/upgrades support). Jointly, the ICT demands were associated with increased strain, stress, and burnout and were still associated with stress and strain after controlling for demographics, job variables, and job demands. The two types of ICT support were associated with lower stress, strain, and burnout. Resources/upgrades support moderated the relationship between learning expectations and most strain outcomes and between ICT hassles and strain. Personal assistance support moderated the relationship between ICT hassles and strain. (PsycINFO Database Record (c) 2012 APA, all rights reserved).
机译：尽管许多员工在工作中使用更多的信息通信技术（ICT），但很少有研究检查ICT对他们的幸福感的影响，并且缺乏旨在评估可能影响员工的ICT因素的有效措施。福利。因此，我们开发并验证了衡量ICT需求和支持的方法。使用探索性结构方程模型，我们发现了对8种ICT需求（即可用性，通信，ICT控制，ICT麻烦，员工监控，学习，响应期望和工作量）的支持以及ICT支持的两个方面（个人援助和资源/升级）支持）。总的来说，ICT需求与压力，压力和倦怠的增加相关，并且在控制了人口统计，工作变量和工作需求之后，仍然与压力和压力相关。两种类型的ICT支持与较低的压力，压力和倦怠相关。资源/升级支持缓和了学习期望与大多数压力结果之间以及ICT麻烦与压力之间的关系。个人协助的支持减轻了ICT麻烦与压力之间的关系。 （PsycINFO数据库记录（c）2012 APA，保留所有权利）。

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