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首页> 外文期刊>Journal of Performance of Constructed Facilities >Validation of a Questionnaire for Objective Evaluation of Performance of Built Facilities
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Validation of a Questionnaire for Objective Evaluation of Performance of Built Facilities

机译：验证问卷以客观评估建筑设施的性能

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摘要

Meeting user needs, expectations, and aspirations are the prime objectives of a facility provider; hence, it is necessary to evaluate a built facility while considering meeting user needs/expectations. Among present methods in vogue to elicit user feedback, the questionnaire remains the foremost and most common tool. The quality of feedback and its subsequent analysis entirely depend on the robustness of the questionnaire, which in turn depends on its content. Because questionnaires currently used to gauge user satisfaction are subjective, obtained feedback does not necessarily reflect actual performance. It is necessary to develop a survey instrument that can gauge user satisfaction as objectively as possible, that truly reflects ground reality. A questionnaire was developed based on carefully chosen attributes and the characteristics describing these attributes. A pilot survey was conducted to check its translation, construct, and consistency validity. Despite the increased number of questions, the offered objectivity will have a highly productive immediate and long-term impact on the performance of built facilities.
机译：满足用户的需求，期望和期望是设施提供商的主要目标。因此，有必要在考虑满足用户需求/期望的同时评估建造的设施。在引起用户反馈的当前流行方法中，问卷调查表仍然是最重要，最常用的工具。反馈的质量及其后续分析完全取决于问卷的稳健性，而后者又取决于问卷的内容。由于当前用于评估用户满意度的问卷是主观的，因此获得的反馈不一定反映实际的绩效。有必要开发一种调查工具，以尽可能客观地评估用户满意度，从而真实反映地面实际情况。基于仔细选择的属性和描述这些属性的特征，编制了调查表。进行了初步调查，以检查其翻译，结构和一致性有效性。尽管问题的数量增加了，但所提供的客观性将对已建成设施的性能产生高产的即时和长期影响。

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