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首页> 外文期刊>Journal of Performance of Constructed Facilities >Avoiding Performance Failure Payment Deductions in PFI/PPP Projects: IVIodei of Critical Success Factors
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Avoiding Performance Failure Payment Deductions in PFI/PPP Projects: IVIodei of Critical Success Factors

机译：避免PFI / PPP项目中的绩效失败付款扣减：关键成功因素的IVIodei

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The overall aim of this paper is to identify critical success factors that would help Private Finance Initiative/facility management (PFI/FM) contractors to avoid performance failure payment deductions in Public Private Partnership/PFI (PPP/PFI) projects (constructed facilities). Using focus groups discussions, 36 possible factors that could influence performance failure payment deductions were identified and put together in a questionnaire survey. Analysis included reliability analysis that enabled identification of 29 reliable factors from the initial 36 factors. Using linear multiple regression, the best seven predictors that could help PFI/FM contractors to avoid performance payment failure deduction were identified from the 29 reliable factors. With the aid of another set of data and Spearman's rank correlation analysis, the seven predictors referred to as critical success factors were validated to confirm their dependability and wider applicability. The seven critical success factors include: (1) good working relationship with client, end-users, subcontractors, and suppliers;;(2) minimal use of subjective measures as key performance indicators (KPIs);;(3) a functioning help desk in place to receive service requests and complaints;, (4) explicit and realistic performance standards, criteria, and weighting systems;;(5) quality of service delivery that meets requirements of output specification;;(6) use of the Just-in-Time approach compared with a prescheduled maintenance regime;;and (7) PFI/FM contractor active participation in the design process. The research findings would help both PFI/FM contractors and private project consortiums to maximize their profits/returns on investment by improving their performance and avoiding payment deductions in PFI projects. Public sector clients and occupants/users of their facilities would also achieve full value for money by enjoying facilities that adequately meet their needs and requirements.
机译：本文的总体目标是确定关键的成功因素，这些因素将帮助私人金融计划/设施管理（PFI / FM）承包商避免在公私合营/ PFI（PPP / PFI）项目（建造的设施）中因绩效失败而扣减工资。通过焦点小组讨论，确定了36个可能影响绩效失败薪酬扣除的可能因素，并将其汇总到问卷调查中。分析包括可靠性分析，可以从最初的36个因素中识别出29个可靠因素。使用线性多元回归，从29个可靠因素中确定了可以帮助PFI / FM承包商避免绩效付款失败的最佳七个预测因素。借助另一组数据和Spearman的秩相关分析，对称为关键成功因素的七个预测变量进行了验证，以确认其可靠性和广泛的适用性。成功的七个关键因素包括：（1）与客户，最终用户，分包商和供应商的良好工作关系;;（2）尽量少用主观措施作为关键绩效指标（KPI）;;（3）运转良好的服务台到位以接收服务请求和投诉;（4）明确而切合实际的绩效标准，准则和权重系统;（5）符合输出规范要求的服务质量;（6）使用Just-in -与预定的维护制度相比，采用时间方法;以及（7）PFI / FM承包商积极参与设计过程。研究结果将有助于PFI / FM承包商和私人项目财团通过改善绩效并避免PFI项目的付款减免来最大程度地提高其利润/投资回报。公共部门的客户及其设施的占用者/使用者也将通过享受足以满足其需求和要求的设施来实现物有所值。

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