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首页> 外文期刊>Computers in Industry >Empirical evidence, evaluation criteria and challenges for the effectiveness of virtual and mixed reality tools for training operators of car service maintenance
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Empirical evidence, evaluation criteria and challenges for the effectiveness of virtual and mixed reality tools for training operators of car service maintenance

机译：用于培训汽车服务维护操作员的虚拟和混合现实工具的有效性的经验证据，评估标准和挑战

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The debate on effectiveness of virtual and mixed reality (VR/MR) tools for training professionals and operators is long-running with prominent contributions arguing that there are several shortfalls of experimental approaches and assessment criteria reported within the literature. In the automotive context, although car-makers were pioneers in the use of VR/MR tools for supporting designers, researchers started only recently to explore the effectiveness of VR/MR systems as mean for driving external operators of service centres to acquire the procedural skills necessary for car maintenance processes. In fact, from 463 journal articles on VR/MR tools for training published in the last thirty years, we identified only eight articles in which researchers experimentally tested the effectiveness of VR/MR tools for training service operators' skills. To survey the current findings and the deficiencies of these eight studies, we use two main drivers: (i) a well-known framework of organizational training programmes, and (ii) a list of eleven evaluation criteria widely applied by researchers of different fields for assessing the effectiveness of training carried out with VR/MR systems. The analysis that we present allows us to: (i) identify a trend among automotive researchers of focusing their analysis only on car service operators' performance in terms of time and errors, by leaving unexplored important pre- and post-training aspects that could affect the effectiveness of VR/MR tools to deliver training contents - e.g., people skills, previous experience, cibersickness, presence and engagement, usability and satisfaction and (ii) outline the future challenges for designing and assessing VR/MR tools for training car service operators. (C) 2014 Elsevier B.V. All rights reserved.
机译：对于培训专业人员和操作员的虚拟和混合现实（VR / MR）工具的有效性的争论长期存在，并做出了突出贡献，认为文献中报道了一些实验方法和评估标准的不足。在汽车领域，尽管汽车制造商是使用VR / MR工具为设计师提供支持的先驱，但研究人员直到最近才开始探索VR / MR系统的有效性，以此作为驱动服务中心外部运营商获得程序技能的手段汽车保养过程所必需的。实际上，在过去30年中发表的关于VR / MR培训工具的463篇期刊文章中，我们仅发现了八篇文章，研究人员通过实验测试了VR / MR工具培训服务运营商技能的有效性。为了调查这八项研究的当前发现和缺陷，我们使用两个主要驱动因素：（i）组织培训计划的知名框架;（ii）各个领域的研究人员广泛采用的11项评估标准的清单评估使用VR / MR系统进行的培训的有效性。我们提供的分析使我们能够：（i）在汽车研究人员中发现一种趋势，即通过留出可能会影响到的重要培训前和培训后方面，将他们的分析仅专注于时间和错误方面的汽车服务运营商绩效。 VR / MR工具提供培训内容的有效性-例如，人际交往能力，以前的经验，神经病，存在感和敬业度，可用性和满意度，以及（ii）概述了为培训汽车服务运营商设计和评估VR / MR工具的未来挑战。 （C）2014 Elsevier B.V.保留所有权利。

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