Your role as the head of your shop is to lead, guide and set the tone for your team - especially now. Running a successful auto repair business requires a lot of skill and talent. Leadership, accounting, inventory management, sales and communication skills are just a few. I've worked with a lot of shop owners and might say that those who reach the best level of performance are the owners who have the highest E.Q. - also known as "emotional intelligence." A high E.Q. is an attribute that sets these owners apart from their peers.
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