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The influence of transformed government on citizen trust: insights from Bahrain

机译：转型政府对公民信任的影响：巴林洞察力

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摘要

The trust and confidence of citizens in their governments has been declining in recent decades. Electronic government (e-government) is seen as a means to reverse this trend. Despite conflicting conclusions in the literature, there is a consensus that e-government-led transformation can improve citizen confidence and trust in government. This research investigates the influence of e-government-led transformation on citizen trust and confidence in the context of a developing country, the Kingdom of Bahrain. A conceptual model is developed, tested and validated using an online survey targeting ordinary citizens of the country. Based on 313 responses, the findings suggest that citizen trust and confidence is positively influenced by a government transformation, and this relationship is mediated by both government performance and citizen satisfaction. In addition, the results show that key factors must be met to achieve transformed government through the use of e-government systems: transparency, accountability, and meeting citizens' expectations.
机译：近几十年来，公民对各国政府的信任和信心一直在下降。电子政务（电子政务）被视为逆转这一趋势的手段。尽管文献中得出突出的结论，但达成了共识，即电子政务导向的转型可以提高公民信任和对政府的信任。本研究调查了电子政务导向的转型对公民信任和在发展中国家，巴林王国的信任和信心的影响。使用针对该国普通公民的在线调查开发，测试和验证了概念模型。根据313个反应，调查结果表明，公民信任和信心受到政府转型的积极影响，这种关系是由政府绩效和公民满意的调解。此外，结果表明，必须通过使用电子政务制度来满足关键因素来实现转型政府：透明度，问责制和公民的期望。

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