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Training final year medical students in telephone communication and prioritization skills: An evaluation in the simulated environment

机译：培训最后一年的医学生，以电话通信和优先级排序技能：在模拟环境中的评估

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摘要

Introduction: Receiving clinical tasks via the telephone and correctly prioritizing job lists are integral to patient safety. However, structured training on these skills is currently lacking in many medical curriculums. This study evaluated the impact of telephone communication and prioritization training on the ability of final year medical students to carry out these skills during an on-call simulation. Methods: Twenty-five final year King's College London medical students underwent a training session focused on telephone communication and task prioritization (group A). The performance of group A students in an on-call simulation involving these tasks was compared with twenty-five untrained final year students (group B). All participants completed a questionnaire about their training and/or simulation experience. Results: Group A compared to B students asked for more task-related information during each simulated call and correctly prioritized the resultant job list on significantly more occasions. Significantly more group A students reported being confident in answering calls and prioritizing their lists. The majority of students supported the addition of telephone communication and prioritization training into the medical curriculum. Conclusions: This study demonstrates the educational benefit of structured teaching on the ability of final year medical students to receive telephone handovers and prioritize job lists.
机译：简介：通过电话接收临床任务，并正确优先考虑作业列表对患者安全是一体的。但是，对这些技能的结构化培训目前缺乏许多医学课程。本研究评估了电话通信和优先顺序培训对最后一年医学生在随叫随到的模拟中进行了这些技能的影响。方法：二十五年伦敦大学伦敦医学院经历了培训课程，专注于电话沟通和任务优先级（A组）。与这些任务的关注模拟中的一名学生的表现与二十五名未经训练的最后一年的学生（B组）进行比较。所有参与者都完成了关于他们的培训和/或模拟经验的问卷。结果：A组与B学生相比，在每个模拟呼叫期间询问更多的任务相关信息，并在显着更优先考虑得到的工作列表。一组学生们报告的比例更多，在回答电话并优先考虑他们的列表时。大多数学生支持在医疗课程中添加电话通信和优先级培训。结论：本研究表明了结构化教学的教育利益，了解最终一年医学生接收电话处理和优先作业名单的优先级。

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  • 来源
    《Medical teacher》 |2019年第9期|共6页
  • 作者

    Seale Josephine; Ragbourne Sophie C.; Bejarano Nicola Purkiss; Raj Ranjana; Whittingham Lewis; Ikram Sabina; Butchers Colin;

  • 作者单位

    Kings Coll London Simulat &

    Interact Learning SaIL Ctr GKT Sch Med Educ Shepherds House London;

    Kings Coll London Simulat &

    Interact Learning SaIL Ctr GKT Sch Med Educ Shepherds House London;

    Kings Coll London Simulat &

    Interact Learning SaIL Ctr GKT Sch Med Educ Shepherds House London;

    Kings Coll London Simulat &

    Interact Learning SaIL Ctr GKT Sch Med Educ Shepherds House London;

    Kings Coll London Simulat &

    Interact Learning SaIL Ctr GKT Sch Med Educ Shepherds House London;

    Kings Coll London Simulat &

    Interact Learning SaIL Ctr GKT Sch Med Educ Shepherds House London;

    Kings Coll London Simulat &

    Interact Learning SaIL Ctr GKT Sch Med Educ Shepherds House London;

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  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 医药、卫生;
  • 关键词

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