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Evaluating knowledge management failure factors using intuitionistic fuzzy FMEA approach

机译：使用直觉模糊FMEA方法评估知识管理失败因素

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摘要

The twenty-first century organizations are characterized by an emphasis on knowledge and information. Today's organizations also require the acquisition, management, and exploitation of knowledge and information in order to improve their own performance. In the current economy, the foundations of organizational competitiveness have turned former tangible and intangible resources into knowledge and the focus of information systems has also changed from information management to knowledge management. Besides, the most important step in the implementation of knowledge management is to examine the significant factors in this regard and to identify the causes of failure. Therefore, the present study evaluated knowledge management failure factors in an intuitionistic fuzzy environment as a case study in Khuzestan Oil and Gas Company. For this purpose, a series of failure factors affecting knowledge management in organizations were identified based on a review of the related literature and similar studies. Then, 16 failure factors in the implementation of knowledge management in the given organization were determined on the basis of interviews with company experts. According to the specified factors as well as the integration of multiple criteria decision-making techniques in an intuitionistic fuzzy environment, knowledge management failure factors in Khuzestan Oil and Gas Company were investigated. The results indicated that lack of management commitment and leadership was the most important factor affecting the failure of knowledge management in the given company.
机译：二十一世纪的组织的特点是重点是知识和信息。今天的组织还需要收购，管理和利用知识和信息，以提高自己的表现。在目前的经济中，组织竞争力的基础已经转变为知识的现实和无形资源，信息系统的重点也从信息管理到知识管理变化。此外，知识管理实施中最重要的一步是检查这方面的重要因素，并确定失败的原因。因此，本研究评估了直觉模糊环境中的知识管理失败因素，以康普斯坦石油和天然气公司为例。为此目的，根据相关文献和类似研究的审查，确定了影响组织中知识管理的一系列故障因素。然后，根据与公司专家的访谈确定了在给定组织中实施知识管理的16个故障因素。根据规定的因素，以及在直觉模糊环境中的多个标准决策技术的整合，康斯坦斯石油和天然气公司的知识管理失败因素进行了调查。结果表明，缺乏管理承诺和领导力是影响特定公司知识管理失败的最重要因素。

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